Vivid Seats is one of the fastest-growing marketplaces for fans to buy or resell tickets to their favorite sports, concerts, and theater events nationwide.
Founded in 2001, Vivid Seats was created out of a genuine love for attending live events along with a mission of reinventing the ticket purchasing experience of an inefficient industry. Today, Vivid Seats is a clear leader in providing value—our unique approach delivers full consumer protection at discounted prices.
Vivid Seats was created based on a passion for live events and a mission to reinvent the ticket purchase experience so you can focus on enjoying your event rather than worry about finding and purchasing your tickets. Buy with us and get a premium experience at discount prices — the best value in tickets!
We invest in automation and technology to keep our costs low and pass on maximum savings to you. Our total price is among the very lowest in the industry, and certainly more affordable than other full-service providers. Our superior relationships with ticket sellers give you an unmatched selection from which to choose, especially for the hottest and most exclusive events.
We are a full-service provider — we have the most responsive and helpful in-house customer service team to handle your every question or concern. We never pass along your personal credit card information to the seller. And every order is backed by our 100% Buyer Guarantee.
At VividSeats.com, we are committed to delivering safety, peace of mind, and satisfaction to our clients. Our customers' trust is our top priority. Please click on the link to read about our 100% Buyer Guarantee
We strongly discourage customers from buying from ticket scalpers or online from unverified sources. Not only is there no guarantee of ticket authenticity, but there is also no accountability or further recourse should the tickets prove to be invalid.
All tickets for sale on VividSeats.com are from professional ticket resellers as well as pre-screened individual sellers to ensure that we provide our customers with authentic tickets. All tickets are backed by our 100% Buyer Guarantee.
Yes. At VividSeats.com our top priority is to ensure that all of our customers' personal information is kept safe and secure. We are not a lead generator that passes your information along—instead we act as the liaison with the seller on your behalf, providing only with the address to which you want your tickets shipped. In addition, VividSeats.com is constantly being monitored by McAfee Secure, TRUSTe, and VeriSign Secured to ensure that your information is always safe and secure.
Yes, once an account is created the email address is permanent unless our customers email us a request to change the email address. Such requests should be sent to sales@VividSeats.com. Please allow 1-3 business days for this request to be processed.
All tickets for sale on VividSeats.com are listed by professional ticket resellers as well as pre-screened individual sellers. This collection of tickets from resellers defines the "secondary market." VividSeats.com operates in this secondary ticket market—we do not own or originate tickets like TicketMaster or a venue's box office. The secondary market is a "live market place" with ticket prices and availability that is constantly changing based on the supply and demand of interested fans, and therefore ticket prices may be above or below the printed "face value" on the tickets. Due to the nature of the ticket industry, tickets are subject to availability as noted in our Sales Terms. All orders placed through VividSeats.com are considered requests until the respective seller confirms availability. At that point, our 100% Buyer Guarantee goes into effect.
We operate in the secondary market for event tickets. We draw on an extensive network of relationships with ticket resellers from the USA and Canada to ensure that we have the ability to get our customers into the events they wish to attend.
While we strongly recommend buying tickets to an event as early as possible, we are able to provide tickets to events up to an hour before the event begins. However, bear in mind that as an event approaches, ticket availability will frequently decrease.
VividSeats.com operates on the secondary ticket market, and tickets can be sold at prices above face value. We suggest that all customers purchasing tickets within 24-hours of the event also read about our Special Delivery Services.
On the top of every page on VividSeats.com there is a search box. Simply type the name of the performer, team, or venue in the search box, then click "Search" and a list of events will be displayed. Once you find your desired event click "buy tickets" and all available ticket selections will be displayed. If VividSeats.com does not have tickets for a specific performer/team immediately available, you have the option of providing us with your email address so that we can alert you when tickets become available.
Each venue has unique policies pertaining to permissible items. Since VividSeats.com bears no affiliation to any venue or box office, it is best to contact the venue prior to the event to receive detailed information on their policies.
VividSeats.com is not directly affiliated with any venue or box office. We recommend that customers contact the venue directly to confirm their policies and receive further information.
The various ticket listings on our website come from a multitude of sellers located across the United States and Canada. Because different ticket listings can come from completely different sellers, they cannot ship together and must be ordered separately.
No. Our cancellation policy specifically states that All Sales are Final and refunds are only given for cancelled events that are not rescheduled or postponed. In most cases the tickets for the event postponed will be valid for entry to the postponed event. It is the customer's responsibility to contact Vivid Seats should an event get rescheduled and new tickets are needed to gain entry.
Yes. If an event is cancelled without being rescheduled a full refund minus the cost of shipping will be issued once tickets are returned to us. Our customer has 14 days from the date of notification that the event has been cancelled to return the tickets to Vivid Seats to qualify for a refund. Please ship the cancelled tickets back to the address below using a secured courier or certified mail. Once tickets are received by VividSeats.com we will issue the refund.
Vivid Seats Ltd.
Attn: Returns
344 N Ogden Avenue
4th Floor
Chicago, IL 60607
No. Through VividSeats.com, there are no refunds or exchanges. All sales are final. However, VividSeats.com encourages customers to list unwanted tickets for sale on our website using the "Sell" option found in the upper right hand corner of the homepage.
When you purchase a package from Vivid Seats, you will be covered by our On-Site Assurance Policy, which (if applicable) includes: Guaranteed ticket delivery; welcome packet; premium, professional customer service; souvenir distribution; and related event materials.
Because a majority of tickets are sent directly from our sellers and are never in our possession we are unable to guarantee exact seat locations. For example, if you purchase two tickets from a set of 8 tickets we cannot guarantee which two of the eight tickets our seller will send. In addition sellers may decide to not disclose exact seat locations because they are linked to the seller's identity. Requiring the sellers to disclose actual seat numbers would reduce the number of available tickets for our customers to purchase. We do guarantee the tickets that you purchase will be for side-by-side seats unless otherwise specified in the descriptive ticket notes.
At VividSeats.com we guarantee the tickets that you purchase will be seated together unless otherwise specified in the descriptive ticket notes. It's nevertheless important to note that some tickets may not appear to be together when they actually are indeed consecutive. For example, some venues (especially theatres) label seats in odd or even groups rather than using consecutive numbering. One side of the venue may contain only odd or only even numbered seating, for example. This results in seats (eg. Numbers 2, 4, 6 ?etc) that appear to be separated but that are actually together. If you should have any inquiries or concerns regarding location of your seats do not hesitate to contact our customer service team at 866.848.8499 .
This means that the seats are located in back or in front of each other. For example 1 ticket in Sec A Row A Seat 1 and 1 ticket in Sec A Row B Seat 1 is considered a piggy back set of tickets. The term piggy back is used to distinguish between side by side seats and will be listed in the ticket notes if applicable to any listing.
When our sellers create their listings for tickets, they establish the quantities which may or may not be selected. A seller may do this to avoid remaining with a single ticket which is often difficult to sell. The industry standard is to sell even sets of tickets as even batches (e.g. Sell 2, 4, 6, or 8 tickets from a set of eight), and odd sets in odd batches (e.g. sell 1, 3, 5, or 7 tickets from a set of seven). If the desired number of tickets is not available to purchase through our website feel free to contact us directly and we will work to obtain the necessary number of tickets.
Each venue has different names for seating sections. At VividSeats.com, we work hard to give our customers a good idea of the general location of each ticket. If our seating charts cannot offer a clear description of the listing(s) in question, please scroll down for a glossary of industry specific terms or contact us directly and we will attempt to clarify any ambiguities: 866.848.8499 .
VividSeats.com is not responsible for lost or stolen tickets. We strongly recommend that customers protect all tickets as they would cash. Our Sales Terms specifically state that "Lost or Stolen Tickets will not be replaced under any circumstances." In some cases we may be able to have the tickets reissued or re-emailed. We will always attempt to contact our sellers to get the lost or stolen tickets reissued but are not held liable if the sellers are unable to do so. Tickets are the sole responsibility of the ticket purchaser.
Email tickets are the new alternatives to traditional, hard-stock paper tickets. These tickets are valid and 100% legitimate. These files generally come in PDF format and contain the bar code that the venue attendant will use to scan for admittance into the venue. The file can be viewed through Adobe Reader (which you can download for free here) and conveniently printed. Please note that the name appearing on the PDF is of the original purchaser. Nonetheless, the tickets are completely transferrable and the attendee's name does not need to match the name on the ticket. Rest assured that all tickets sold on VividSeats.com are from reputable and prescreened sellers who do not provide us with duplicate or invalid tickets. All tickets sold on VividSeats.com are backed by our 100% Buyer Guarantee. If an order is made within 48 hours of an event, and the listing is marked with the "E-delivery" icon, then the tickets are available for electronic delivery.
Tickets designated as "Instant Download" will be available as electronic tickets typically within a few minutes after your order is confirmed. Some orders may require additional verification that will be initiated immediately upon receiving your order. When your order is confirmed, you will receive an email with download instructions for your tickets. These tickets are valid and 100% legitimate, and generally come in PDF format and contain the bar code that the venue attendant will use to scan for admittance into the venue. The file can be viewed through Adobe Reader (which you can download for free here) and conveniently printed. Please note that the name appearing on the PDF is of the original purchaser. Nonetheless, the tickets are completely transferable and the attendee's name does not need to match the name on the ticket. Rest assured that all tickets sold on VividSeats.com are from reputable and pre-screened sellers who do not provide us with duplicate or invalid tickets. All tickets sold on VividSeats.com are backed by our 100% Buyer Guarantee.
Paperless ticketing is an alternative ticket delivery method, much like will call. Admission to events that utilize Paperless ticketing involves the original purchaser's credit card to be swiped by the venue attendant to gain entry into the event. Prior to the event, Vivid Seats will coordinate the meeting between the original purchaser and our customer. Each party's contact information will be exchanged for a convenient rendezvous. The original purchaser will then give the venue attendant the credit card originally used to make the purchase to allow our customer to gain entry into the event.
The name on the ticket is simply the name of the original purchaser. All E-Tickets are completely transferrable and the attendee's name does not need to match the name on the ticket. Rest assured that all tickets sold on VividSeats.com are always valid and authentic and covered by our 100% Buyer Guarantee.
Tickets received are guaranteed to be identical, comparable, or better than the tickets specified in the order. The determination of what constitutes a comparable or upgraded ticket is at the sole discretion of Vivid Seats. If the tickets are unsatisfactory, VividSeats.com will investigate the matter and determine whether or not the tickets are comparable or better. If it is determined that the received seats are not comparable or better, then VividSeats.com will either:
  • a) provide the buyer with a replacement set of tickets that is comparable or better than the tickets agreed to in the order
  • b) request that the received tickets be returned to our office and issue a refund to the customer upon arrival of the tickets.
There are a number of circumstances in which the submission of such paperwork may be necessary. Reasons why we may require authorization include but are not limited to:
  • a) The billing address has been incorrectly entered.
  • b) The order is over a certain dollar figure.
  • c) The tickets are shipping to a location other than the billing address.
  • d) The billing address is international and/or not recognized by our credit card processor.
  • e) The tickets cannot ship via FedEx and thus a signature cannot be obtained upon delivery. This scenario occurs most frequently for same day orders and orders for Paperless tickets.
We require copies of these documents to ensure that the credit card holder is in fact authorizing the transaction. To alleviate any concerns regarding the confidentiality of this information, all of the credit card numbers may be obscured with the exception of the final four digits. The security code and expiration date may be covered as well. Similarly, any information may be covered on the photo ID with the exception of the name, signature, and photo. VividSeats.com protects customer's privacy with rigorous security measures. A copy of the form is attached to the order invoice and stored within our 128 MB encrypted server. The form may only be accessed by management to aid in the resolution of credit card disputes or other similarly urgent situations.
Individuals may post their ticket listings on our website for free as long as the event is scheduled to occur more than seven days away, the tickets are in-hand (in the seller's physical possession), and the seller resides within the United States. To sell tickets, simply visit the Sell page located in the upper right hand corner of our home page and list tickets on VividSeats.com by following our simple step-by-step instructions.
There is no fee for listing tickets on VividSeats.com, but an industry low10% commission will be deducted from the listing price after the sale has been complete. No fee will be charged if tickets do not sell. Sales will be paid to the seller via Paypal® after seven days of the customer signing for their package.
There is no fee for listing tickets on VividSeats.com, but an industry low10% commission will be deducted from the listing price after the sale has been complete. No fee will be charged if tickets do not sell. Sales will be paid to the seller via Paypal® after seven days of the customer signing for their package.
If the event is within seven days, an individual seller's listings will be removed from the website as part of the effort to ensure our 100% Buyer Guarantee.
VividSeats.com displays tickets from a vast network of ticket resellers who price their inventory according to their market value, not the original printed value, or "face value." For this reason, the price indicated on the ticket may often be lower than the price the tickets are offered for sale at VividSeats.com. VividSeats.com acts as an intermediary between the customer and ticket sellers - this means that ticket prices are determined by the ticket sellers and not VividSeats.com.
Please note that more than one seller may have similar or seemingly identical tickets; however, since sellers determine their own prices, the tickets may be priced differently.
Yes, the service charge covers the cost of all company operations required to provide premium inventory to sold-out events. Specifically, it pays for: finding and listing thousands of valid and authentic tickets to thousands of different events nationwide; premium customer service, including our in-house call center staffed with representatives over extended business hours; all website maintenance, operations, and technological improvements; and all operations costs to coordinate safe and secure delivery of ordered tickets to our customers from thousands of ticket resellers. We determine this service charge based on a number of factors that affect the cost of operations.
Please note that though this fee may sometimes seem high, in comparison to other ticket marketplaces our total cost is almost always the lowest on the web, especially as compared to other full service providers. We openly encourage customers to alert us if they find tickets for a lower price with any of our competitors - we will always strive to provide the lowest possible price.
No. Vivid Seats will reserve the funds on your credit card account when your order is placed, however the funds are not captured until after the order is confirmed by the respective seller. Once the order is confirmed your order is covered by our 100% Buyer Guarantee, which guarantees that your tickets will be delivered in time for the event.
VividSeats.com is a live market place and prices are determined and updated by our sellers. Therefore there is no way of knowing with certainty how prices could fluctuate in the future. We recommend purchasing tickets as early as possible prior to the event. Buying tickets in advance will ensure attendance, regardless of market changes.
No. Every order must be placed with a single debit or credit card, or by using PayPal.
Yes, certain events which occur within the State of Illinois are subject to a tax. Should any order be for any event which incurs a tax, the amount will be calculated and included in the itemization of charges which appears on the checkout screen.
At VividSeats.com, we will always ship tickets via FedEx unless FedEx delivery is not possible - in these cases we will employ Special Delivery Services.
All tickets sent via secured courier FedEx require a direct signature upon delivery.
Please bear in mind that the selected delivery method will not always reflect the timing customers can expect to receive their tickets. Tickets for events that are months away may not have been printed by the box office yet. In these cases, the shipping date is entirely dependent on when the ticket sellers have the tickets "in hand" and then ship the tickets.
No. VividSeats.com uses FedEx for all deliveries. FedEx does not deliver to PO Boxes.
All orders placed on VividSeats.com are considered ticket requests until the respective seller confirms availability. Seller confirmation normally happens within hours of the order being placed, but may take up to 48 hours. Once tickets are confirmed by the seller you will get a notification of when tickets are available to ship. In most cases, tickets will ship on the day that the order is confirmed. It is important to note that FedEx delivery options are based on the date the tickets are ready to ship, rather than the day they are purchased. Certain tickets may not be "in hand" with the seller. This is often the case with season tickets or fan club tickets, as they have not yet been printed by the team or box office. Tickets are 100% Guaranteed to be delivered before the event. Once the tickets are ready for shipment, we will send an E-mail that includes a FedEx tracking number. This allows customers to track tickets every step of the way.
For example, when selecting Standard 2-day FedEx delivery, tickets will be delivered 2 business days from the date of shipment. Standard and Priority overnight will be delivered the following business day.
*Should FedEx Delivery not be an option due to time constraints or ticket type, we will set up additional options such as Will Call, Local Pickups, or E-mail delivery in some cases. Please see further details in our Special Deliveries section.
We always encourage sellers to designate E-tickets within their corresponding listings, however some sellers might not provide that information and prefer to ship printed E-tickets instead. When ticket listings are in fact designated as E-tickets at time of sale, we will deliver those E-tickets electronically. Rest assured, printed E-tickets are valid for entry and are fully covered by our 100% Buyer Guarantee.
Yes, but to help prevent credit card fraud, we prefer to ship all tickets to the billing address on file with the credit card. However, if we must send tickets to a hotel or office, customers may be required to fill out and submit a Credit Card Authorization Form. Signing this form authorizes us to ship the tickets anywhere the customer requests and releases VividSeats.com from any liability associated with the shipment. Obtaining this form helps us to ensure a smooth ticket delivery and helps to prevent credit card fraud.
FedEx will make three delivery attempts on consecutive business days. To guarantee proper delivery, VividSeats.com requires an adult signature for all ticket shipments. FedEx will not release the package unless there is an adult present to sign for it. If the customer or an adult over the age 21 is unable to sign for the package at the delivery address, please call 1.800.GO.FEDEX (1.800.463.3339) and provide the FedEx Tracking number to arrange pickup at a local FedEx Office. A valid photo ID of the recipient is required, as well as the tracking number used to ship the package. If no one is available to sign for the tickets, FedEx will return the tickets to VividSeats.com. An additional shipping charge will be applied if the tickets require reshipment.
Customers can easily track the status of their order online by logging into their account and/or tracking the tickets via FedEx if the tickets have already shipped. Sometimes tickets will not ship immediately because the seller does not have them "in hand". It is important to note that our delivery options are based on the date the tickets are ready to ship out, rather than the day that they are purchased. If it is three days prior to the event and tickets still have not been delivered, please contact us at 866.848.8499 so we can ensure you receive your tickets.
We treat tickets like cash. For this reason, we take every precaution to ensure that they are delivered to the intended recipient
From your account, click the "Resend Tickets" link from the order widget for the specific event you need your tickets for. Another email will be sent to the email used to make the purchase.
VividSeats.com will always attempt to deliver the tickets to our customer via secured courier (FedEx). If this is no longer an option, due to time constraints or other factors, we will employ Special Delivery Services. Orders which require these services are known as "Special Deliveries." Depending on the type of ticket that is ordered, the tickets could be delivered using one of the following four methods:
  1. E-mail - Tickets can be E-mailed to customers. Tickets that can be emailed will have an "E" icon to the left of the ticket listing.
  2. Will Call - This is when the tickets are held at the venue for the customer to pick up at the box office window.
  3. Local Pickup - For this delivery method, our customer would meet with an affiliate at a predetermined location within a manageable distance of the venue to collect the tickets.
  4. Paperless Ticket Pickup - In order to obtain Paperless tickets, customers must meet with an affiliate and be escorted into the venue. This delivery would be coordinated between the customer and one of our experienced ticket agents.
All of these Special Delivery Services will incur a fee with the exception of tickets marked for electronic delivery (which incur a e-tickets). This fee covers the costs for coordinating an alternative, last minute delivery service. This service includes converting tickets to email tickets, setting up tickets at the Box Office, or coordinating a convenient pick up location. Rest assured that this delivery method is always covered by the VividSeats.com 100% Buyer Guarantee.
All orders that require tickets to be delivered using a Special Delivery Service will incur a fee. This fee covers the cost coordinating a hassle-free, last minute delivery service. This service includes converting tickets to email tickets, setting up tickets at the Box Office, or coordinating a convenient pick up location. Rest assured that this delivery method is always covered by the VividSeats.com 100% Buyer Guarantee.
Once you have ordered electronic tickets and the order is processed, it can take some time to have the tickets prepared for electronic delivery. Unfortunately we cannot offer an instantaneous download, but please rest assured that a confirmed e-ticket order will be delivered in time for the event once the order is processed.
In order to print your tickets, please have Cookies, Javascript, and Adobe Plugins enabled. Try saving the file to your desktop, open it and select "Print" from the "file" menu. Additionally, you may need to upgrade your browser and/or Adobe Acrobat Reader to their latest versions. You can download the latest version here: Download Adobe Acrobat. If you are still having issues please call our customer service center at 866.848.8499 .
There are three reasons why tickets are not able to be shipped via FedEx even though time would permit it:
  • a) For certain elite events, such as the Super Bowl and Masters Golf Tournament, delicate preparations must be made to ensure that the tickets can be securely delivered to our customers. For these types of events, the Special Delivery fee is used to cover the costs of coordinating the alternative delivery method.
  • b) Events which utilize Paperless ticketing for admission will typically necessitate a Special Delivery. In these cases, our experienced ticket agents will coordinate meeting between our customers and representatives. The customer will be escorted to the entrance where the representative's company credit card will be swiped to provide admission.
  • c) Certain tickets are only physically made available to ticket sellers by the box office or a fan club on the day of the event. In these cases, the seller must have these tickets picked up at the will call window of the venue regardless of how early they are ordered. Our Special Delivery fee covers the costs associated with coordinating this type of delivery.
Orders which do not ship via FedEx are much more likely to require authorization paperwork. In cases where such paperwork is necessary, time is of the essence and a speedy submission is highly recommended to help ensure ticket availability. An authorization form may be downloaded here, from the checkout page, or from an email sent by one of our experienced ticket agents.

Common Ticket Description Terms

Aisle Seats – An aisle seat is located on the aisle of any section. Such seats are typically desirable as they allow for easy settling and rapid egress from the section.

Badge – An item which symbolizes that its bearer has the authority to access an event. This type of admission is common in professional golfing events.

E-tickets – E-delivery and e-tix are commonly used names for electronically delivered files which are printed out and brought to the event for admission. Please note that the name on the tickets will not be your name. The printed name reflects that of the original purchaser. The tickets are entirely transferrable and guaranteed to be valid for admission.

Flash Seats – This is a type of ticketing whereby admission is granted through the scanning of a credit card or driver's license which has the seat information electronically encoded onto it. The documents onto which the tickets are encoded are scanned at the venue to allow entry.

General Admission Ticket (GA) – This type of ticket allows the holder to access standing room at the venue. Many events are purely general admission and thus there are no specifically reserved seats.

Grounds Admission Pass/Grounds – This is a term used to refer to general admission tickets for certain professional golfing events.

Hard Tickets – A hard ticket refers to a "hard stock" ticket which is usually printed on thin cardboard. They typically resemble a bookmark in size and flexibility.

In Hand – This specifies when the tickets are estimated to be in the physical possession of the seller. If the tickets are already listed as "in hand", it is more than likely that these tickets are ready to be shipped.

Lawn – A general admission, standing room only area in an outdoor venue is often referred to as the lawn.

Limited View – See "Obstructed View".

Obstructed View/OBV/Limited View/LV/Restricted View – If a ticket listing has this information indicated in the descriptive notes, then the seats may have some type of obstruction which prevents a complete viewing of the event. Any listing for seats of this type must include such information in the descriptive notes.

Paperless Tickets – Paperless tickets specify that admission to an event will be granted upon presenting the credit card used to originally purchase the tickets on the primary market. Since a VividSeats.com customer would be placing their order on the secondary market, they must access this credit card in one of two ways:

1) A meet and greet would be coordinated between a representative of the seller company and the customer by a Vivid Seats customer service agent. The representative would escort the customer into the venue.

2) A gift card would be used by the seller to purchase the tickets on the primary market. The seller will then ship this card to the customer via FedEx. The customer would bring this card to the venue for their own admission.

*Please note that as for any tickets which cannot ship via FedEx, orders for paperless tickets will incur the Special Delivery fee and may require the completion and submission of authorization paperwork.

Pass – Listings of this type are often for tickets which do not grant admission to events, but rather, provide access to services which complement the event. VIP/Club access, parking, and tailgating passes are the most common types of these passes. Please note that GROUNDS passes for professional golfing events do grant event admission to their holders.

Piggybacked Seats – This refers to a set of seats which are located in front of each other as opposed to side by side. For example, if you see a listing for a set of four tickets which are labeled as piggy backed, this means that there are two side by side seats located immediately in the row in front of or behind another pair of side by side seats.

Reserved Seating – This type of seating specifies that there is one specifically coded ticket for each seat in the venue. This differs from General Admission which is first-come first-served.

Restricted View – See "Obstructed View"

Sell High to Low (Theater) – This indicates that the seller has an allotment of tickets that in most cases includes a seat on the aisle. For example, if a pair is ordered out of a set of eight tickets, the seller will send the pair furthest away from the aisle.

Shoots Twice – For hockey games, this indicates that the seats have a good perspective of the goal upon which a given team will be attacking for two periods of the game.

SRO – This stands for "standing room only". Standing room only tickets do not provide a customer with seats. They simply grant admission to the event in an area without seats. The precise location of a standing room section varies from event to event and thus it is recommended that one research the location of this area. Our experienced customer service staff is ready to assist you with this research.

X - Pack – sets of three or more tickets are typically referred to as "packs". For example a set of five tickets would be called a five-pack.

Will Call – This is a last minute delivery service involving the seller delivering the tickets directly to the venue's box office for convenient day-of-event pickup.

Zone Section Seating – Certain events have listings for general seating zones of a venue as opposed to specific sections and rows. These "zones" will cover a number of similar sections within a venue. This type of seating is common in international soccer matches where a venue's seats are commonly separated into three categories: A, B, and C. They are alphabetically presented in the order of most desirable (pricier) to least desirable (more economical).


Common Industry Terms

Authorization Form – A VividSeats.com credit card authorization form is a one page document which must be printed and completed by hand in ink. The purpose of this document is to ensure that the ticket transaction is authorized by the credit card holder. The completion of an authorization form is a time sensitive matter as tickets are subject to availability and cannot be placed on hold indefinitely.

Better Business Bureau – A reputable institution which ranks its accredited members based on their adherence to ethical business practices. Vivid Seats holds an A+ rating, the highest that exists.

Face Value – The face value of the ticket is the price indicated on the ticket itself. As Vivid Seats operates on the secondary market, tickets sold through our website will often be above face value.

Market Value – The market value of a ticket is the price which a secondary market seller has established based on what they believe the ticket to be worth at a specific time. Unlike the face value of a ticket which remains fixed, the market value can change over time in response to the popularity or unpopularity of its particular event.

National Association of Ticket Brokers (NATB) – This organization was established primarily to represent ticket resellers who strive to improve the industry by adhering to the highest ethical standards and making transparent the processes involved in making tickets available to consumers well after the event has sold out on the primary market.

Service Fee – A service fee, otherwise known as a "convenience fee" or "handling fee," is a charge which is factored into the order total. This fee covers the operational costs of a business that facilitates product transactions. Although our service fee may at times seem high in comparison to those of other websites, our total, final price will typically be lower, especially as compared to other full service providers.

Ticket Marketplace – VividSeats.com is a ticket marketplace. As such, we provide a convenient service for licensed ticket sellers to present their inventories to the online community. This in turn offers our customers access to a large number of frequently updated listings at great prices.

Venue – Venues are sites where events take place. Arenas, baseball fields, stadiums, theaters, and concert halls are the main types of venues for ticketed events.