At Vividseats.com, our goal is to give our customers a simple way to purchase concert, sports, and event tickets. With this in mind, we built Vivid Seats to have the best tools in the industry for you to learn, shop, share, plan, and organize your live event experience. We continually invest in our site's functionality and information base so that you can go from start-to-finish faster and easier than you could on any other ticket marketplace.

Founded in 2001, Vividseats.com is one of the nation’s largest independently owned and operated ticket marketplaces. Vividseats.com is proud to be a member of the National Association of Ticket Brokers (NATB), Better Business Bureau, Chicago Better Business Bureau, and The Central States Ticket Brokers Association. Our executive team has over 15 years of combined ticket reselling experience. When our customers purchase tickets through Vividseats.com, they can be confident that their personal information will be kept safe and secure from start to finish.

All tickets appearing on Vividseats.com are provided by professional ticket resellers who are rigorously screened to ensure that our customers are provided with 100% authentic tickets. The only exception is tickets listed by fans – Not only are fan listings screened, but these tickets are also clearly marked as FAN and are always covered by our 100% Guarantee.

At Vividseats.com, we go the extra mile to make each purchase an enjoyable and hassle-free experience for our customers. We hope to achieve this by offering our customers great customer service, great prices, and a large selection of event tickets. We maintain a 24-hour emergency hotline for last minute questions and concerns, 866-848-TIXX. We pride ourselves in ensuring that our customers will enjoy a safe and secure transaction from start to finish and that they will receive their tickets in time for their event.

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At Vividseats.com, we are committed to the satisfaction of our clients. Our customers’ trust is our priority and we proudly stand by our 100% Buyer Guarantee.

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Ticket Scalper

We strongly discourage customers from buying from ticket scalpers. Not only is there no way of knowing whether the tickets are authentic, but these sellers offer no accountability or further recourse should the tickets prove invalid.

At Vividseats.com, our customers can expect great and consistent customer service. In addition to extensively screening all of our sellers and offering a completely secure payment process, we also maintain a 24-hour emergency hotline for last minute questions and concerns: 866-848-TIXX. We pride ourselves in ensuring that our customers will have a safe and secure transaction and that they will receive their tickets in time for their event.

All tickets listed on our website are from rigorously screened professional ticket resellers with the exception only of fan listings - While we do allow fans to sell tickets on our site, they also undergo screening, they are clearly marked as FAN tickets, and are always backed by our 100% Buyer Guarantee.

Auction Site and Classified Site

We strongly discourage customers from buying tickets online from unverified sources. Not only is there no way of knowing whether the tickets are authentic, but these sellers offer no accountability or further recourse should the tickets prove invalid.

With Vividseats.com, our customers can expect a great and consistent customer service experience. In addition to extensively screening all of our sellers and offering a completely secure payment process, we also maintain a 24-hour emergency hotline for last minute questions and concerns: 866-848-TIXX. We pride ourselves in ensuring that our customers will have a safe and secure transaction and that they will receive their tickets in time for their event.

All tickets listed on our website are from rigorously screened professional ticket resellers with the exception only of fan listings - While we do allow fans to sell tickets on our site, they are clearly marked as FAN tickets, they are all screened, and are always backed by our 100% Buyer Guarantee.

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These are tickets sold on Vividseats.com by fans. While the tickets on Vividseats.com are predominantly from professional ticket resellers, we do allow fans to sell tickets on our site as well. These tickets are clearly marked as FAN tickets, they are screened, and are always backed by our 100% Buyer Guarantee.

Our goal is to give customers free choice in their ticket purchasing, as well as to offer the widest inventory possible. And even while fan tickets are always backed by our 100% Buyer Guarantee, we still distinguish between professional and fan tickets to keep our customers informed.

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At Vividseats.com, our top priority is to ensure that all of our customers’ personal information is kept safe and secure. We are not a lead generator and will simply act as the liaison between our customers and the seller, providing them only with the address to which our customers want their tickets shipped. All tickets listed on our website are from rigorously screened professional ticket resellers with the exception only of fan listings - These tickets are clearly marked as FAN tickets, they are also screened, and are always backed by our 100% Buyer Guarantee.

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All tickets for sale on Vividseats.com are provided by prescreened professional ticket resellers. All sellers are rigorously screened to ensure that they will provide our customers with 100% authentic tickets.

While we do allow fan listings, these tickets are clearly marked as FAN tickets, they are screened, and are always backed by our 100% Buyer Guarantee.

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We operate in the secondary market for event tickets. We draw on an extensive network of ticket resellers from around the country to ensure that we have the resources to get our customers into the event they wish to attend.

Vividseats.com operates on the secondary ticket market and some tickets may be sold above face value.

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While we strongly recommend buying tickets to an event as early as possible, customers occasionally make last minute inquiries about events and are able to obtain tickets just hours before show time. However, bear in mind that as an event approaches, ticket availability will frequently decrease.

Vividseats.com operates on the secondary market and tickets are sold above face value. We suggest that all customers purchasing tickets within 24-hours of the event also read about Last Minute Delivery Services.

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Simply type the name of the performer or team in the search box at the top right-hand of the screen, then click “Search” and a list will be displayed. Click on the name of the event and the list of dates will appear. This is the easiest way to find tickets.

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Each venue has its own policy regarding the use of cameras during a performance. It is best to contact the venue directly prior to the event to receive detailed information on the specific event.

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Vividseats.com is not directly affiliated with the venue box office. We recommend that customers contact the venue directly to confirm their policies and receive further information.

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We respect our sellers' confidentiality and cannot disclose specific seat numbers until the order has been processed. However, we can contact our seller and confirm the general location of the seats. We confirm that the tickets you receive are identical, comparable or better than the ones you ordered. Actual section, seat and row numbers may vary from those purchased on Vividseats.com. It is up to the sole discretion of Vivid Seats to determine what constitutes a “comparable” or “better” ticket for replacement purposes.

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All seats are together (side by side) unless noted in the ticket description. *Please bear in mind that most theater venues have odd or even seating numbers.* If the seats are not located side-by-side, this will always be mentioned in the notes.

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If the tickets are marked "piggyback", it means that the seats are directly in front or back of each other rather than side by side. These types of tickets are always identified in the notes.

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Our resellers will not sell an odd number of tickets if they have an even number of tickets available. The resellers rarely have only one ticket available, as selling that one individual ticket proves extremely difficult. Sometimes the seller will offer an odd number of tickets if they have a large number of them on hand. Feel free to contact us directly and we will work to obtain the required number of tickets: 866-848-TIXX.

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Each venue has different names for seating sections. At Vividseats.com, we work hard to give our customers an idea of the general location of each ticket. If our seating charts cannot help to determine where the seats are located, please contact us directly and we will verify the seat location: 866-848-TIXX.

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Vividseats.com is not responsible for lost or stolen tickets. We strongly recommend that customers protect all tickets as they would cash. Our Sales Terms specifically state that "Lost or Stolen Tickets will not be replaced under any circumstances." We will attempt to have them reissued, but nevertheless tickets are the sole responsibility of the ticket purchaser.

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At Vividseats.com, we will always ship tickets via secured courier FedEx - in the event that this delivery method is not possible, we will employ one of our Last Minute Delivery Services as a last resort, such as e-mailing tickets using Ticket Fast. Ticket Fast and e-mailed tickets are the new alternatives to traditional, hard-stock paper tickets. These are valid tickets and are 100% legitimate. Ticket Fast tickets are PDF files with a barcode. Once the customer receives the file, these can be printed and will contain a barcode. This will be scanned by an agent upon entering the venue. Customers should keep these tickets safe and never make copies. Only the first scan of each ticket will be allowed entry into the event. Rest assured that these are not duplicate or invalid tickets. All of our professional ticket resellers have state of the art inventory management systems that ensure that our customers receive valid and authentic tickets to the events. At Vividseats.com we thoroughly screen all ticket resellers and all tickets listed, including fan tickets, are protected by our 100% Buyer Guarantee.

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The name on the ticket is simply the name of the original purchaser. All tickets are transferable. Rest assured that these tickets are always 100% valid and authentic. This is part of the Vividseats.com 100% Buyer Guarantee.

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Tickets Subject to Availability:

Due to the nature of the ticket industry, tickets are subject to availability as noted in our Sales Terms. We operate in a "live market" where tickets are bought and sold frequently. While we try to keep our inventory as up to date as possible; there are rare occasions where tickets offered on the website are unavailable. We guarantee that the tickets you receive are identical, comparable or better than the ones you ordered, or your money back. Actual section, seat and row numbers may vary from those purchased on Vividseats.com. It is up to the sole discretion of Vivid Seats to determine what constitutes a "comparable" or "better" ticket for replacement purposes.

Seller Inventories:

We also urge our ticket resellers to update their inventory as quickly as possible, however this becomes more difficult as the event date approaches and tickets sell more rapidly. As an event approaches, the likelihood that some tickets are unavailable increases, so we encourage all of our customers to buy tickets as early as possible*.

Replacement Tickets:

We urge our ticket resellers to update their inventory as quickly as possible. This does not always happen as the event date approaches and the tickets sell more rapidly. If the seats ordered by a customer are unavailable, we will make every effort possible to find suitable replacement tickets. If a customer is not 100% satisfied with the replacement tickets, or if we are unable to find replacement tickets in time, we will offer a 100% full refund.

Our business depends on our customers' satisfaction. Therefore, we are determined to provide customers with the exact seats that they require. In fact, we do not make a penny unless customers accept the replacement tickets we offer. To ensure we retain a customer, we will exhaust our extensive seller network to find the best possible seats that our customer requires.

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As defined in our Vivid Seats sales terms, we guarantee that the tickets you receive are identical, comparable or better than the ones you ordered. Actual section, seat and row numbers may vary from those purchased on Vividseats.com. It is up to the sole discretion of Vivid Seats to determine what constitutes a "comparable" or "better" ticket for replacement purposes.

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Vividseats.com operates on the secondary market and tickets are sold above face value. In calculating the final cost of the tickets, we incorporate the ticket price as determined by our ticket seller. We ask customers to bear in mind that Vividseats.com acts as an intermediary between the customer and ticket sellers – this means that ticket prices are determined by the ticket sellers and not Vividseats.com. In some cases, customers may see tickets for sale for seats similar to those they have selected, but at a different price. Ticket sellers use a number of factors to calculate the value of individual seats, even those within the same section, and then these seats are listed on Vividseats.com without us influencing the ticket price in any way beyond the additional service charge and shipping costs.

The term "Live Market" refers to the ticket marketplace and how variable it can be. Several factors can result in drastic changes in ticket price and availability over time, such as the popularity of the event or how soon tickets are purchased. Because of this, we strongly recommend that customers purchase tickets to an event as early as possible to ensure that they will have tickets to the event.

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While all orders are subject to a service charge, we assure our customers that this charge covers the costs associated with developing the infrastructure that ensures all of our customers' personal information is 100% safe and secure. The service charge is dependent on several factors, such as the demand for tickets to the event and the price of the ticket.

We will also utilize this charge to reinforce our access to extensive resources that are put toward ensuring the authenticity of all tickets sold, as well as to make sure our customers receive their tickets in time for the event. We offer not only excellent customer service, low prices, but even a 24 hour emergency hotline, 866-848-TIXX, all to provide our customers with a hassle-free ticket purchasing experience.

We openly encourage customers to alert us if they find tickets for a lower price with any of our competitors - we will always strive to beat their prices.

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No. When we receive the order, we authorize the amount of the order on the credit card, but the amount is not actually charged until the ticket seller confirms the order. Once the order is confirmed we will charge the credit card, and you are guaranteed to receive your tickets before the event. Please remember that you are always protected by our 100% Buyer Guarantee.

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In some cases the prices of the tickets go up, in others prices could go down. With this being a live market for tickets, there is no way of knowing with certainty how prices could fluctuate in the future. We recommend purchasing tickets as early as possible prior to the event. Buying tickets in advance will ensure attendance, regardless of market changes.

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At Vividseats.com, we will always ship tickets via FedEx unless FedEx delivery is not possible - in these cases we will employ Last Minute Delivery Services.

All tickets sent via secured courier FedEx are with a direct signature required.

Keep in mind WE DO NOT SHIP TO P.O. BOXES and A SIGNATURE IS REQUIRED FOR ALL PACKAGES.

Please bear in mind that the selected delivery date will not always reflect when customers can expect to receive their tickets. The shipping date is entirely dependent on when the ticket sellers have the tickets "in hand" and ship the tickets. However, customers can always rely on the Vividseats.com 100% Guarantee.and expect to receive their tickets in time for the event.

Some orders that are over a certain dollar amount or that are shipping to an alternate shipping address from the billing address may require a customer to fill out a Credit Card Authorization Form, which can be downloaded upon checkout or e-mailed with complete instructions. This form is required by our merchant to eliminate any opportunity for fraud. The form requires the customer’s signature, the total amount of the order, copies of the credit card front and back (or proof of Paypal account), and a copy of government issued identification. This form maybe faxed to us at 866.203.6177 or uploaded at http://vividseats.com/account/verify. To eliminate this extra step, we encourage customers to have all packages shipped to the billing address and to provide a valid contact phone number.

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At Vividseats.com, we will always ship tickets via FedEx unless FedEx delivery is not possible - in these cases we will employ our Last Minute Delivery Services. Vividseats.com offers customers several delivery options when purchasing tickets, however it is important to note that these options are based on the date the tickets are ready to ship, rather than the day they are purchased. Certain tickets may not be "in hand" with the seller. This is often the case with season tickets or fan club tickets, as they have not yet been printed by the team or box office

When selecting Standard 2-day FedEx delivery, this means that the tickets will be delivered in approximately 2 business days from the date of shipment. Standard and priority overnight will be delivered the following business day.

Tickets are 100% Guaranteed to be delivered before the event. Once the tickets are ready for shipment, we will send an e-mail that includes a FedEx tracking number. This allows customers to track tickets every step of the way.

Should secured courier delivery not be an option due to time constraints or extenuating circumstances, we will set up additional options such as Will Call or e-mail delivery in some cases. Please see further details in our Last Minute Delivery Services.

All FedEx delivery times are subject to availability in the area. Please note that some ticket orders will take 1 to 2 days to be processed. Customers can always log on to their Vividseats.com account to check the status of their order.

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To help prevent credit card fraud, we prefer to ship all tickets to the billing address on file with the credit card. However, if we must send tickets to a hotel or office, customers may be required to fill out and submit a Credit Card Authorization Form. Signing this form authorizes us to ship the tickets anywhere the customer requests and releases Vividseats.com from any liability. At Vividseats.com customer service representatives can send customers a form or customers can simply download it during checkout. Obtaining this form helps us to ensure a smooth ticket delivery and helps to prevent credit card fraud. Please see the Credit Card Authorization Form section for further details.

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Federal Express will make three delivery attempts. To guarantee proper delivery, Vividseats.com requires an adult signature for all ticket shipments. FedEx will not release the package unless there is an adult present to sign for it. If the customer or an adult is unable to sign for the package at the delivery address, please call 1-800-GO-FEDEX (1-800-463-3339) and provide the FedEx Tracking number to arrange pickup at the local FedEx Office. A valid photo ID of the recipient is required. If no one is available to sign for the tickets, FedEx will return the tickets to Vividseats.com. Additional shipping charges of $25 will be applied if the tickets require reshipment.

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Customers can easily track the status of their order online or track the tickets via FedEx if the tickets have already shipped. Sometimes tickets will not ship immediately because the seller does not have them "in hand". It is important to note that these options are based on the date the tickets are ready to ship out, rather than the day that they are purchased.

If it is three days prior to the event and tickets still have not been delivered, please contact us at: 866-848-TIXX. If the order has been processed, customers will receive tickets in time for the event. This is part of our 100% Buyer Guarantee.

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Vividseats.com will always attempt to deliver the tickets to our customer via secured courier (FedEx). If this is no longer an option, due to time constraints or other factors, we will employ Last Minute Delivery Services. Depending on the type of ticket that is ordered, the tickets could be delivered using one of the following three methods:

1. E-mail - Tickets can be e-mailed to customers. For this delivery method, the order notes will say "Ticket Fast", "e-tickets", "etix", or simply "e-mail delivery".

2. Will Call - This is when the tickets are held at the venue for the customer to pick up at the box office.

3. Meet and Greet - For this delivery method, an affiliate would meet our customer at the venue and hand-deliver the tickets.

All three of these Last Minute Delivery Services will incur a $15.00 fee. This fee is to cover the cost of developing the infrastructure to facilitate this delivery method and ensure that our customers receive their tickets promptly and without hassle. Rest assured that this delivery method is always covered by the Vividseats.com 100% Buyer Guarantee.

For any of the Last Minute Delivery Services, a Credit Card Authorization Form may be required. This is because our merchant requires us to obtain a signature delivery for each ticket transaction. The form will also have a box to select either e-mail delivery or Will Call. The Credit Card Authorization Form can be downloaded from our checkout page, e-mailed directly to the customer by a customer service representative, or downloaded here.

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At Vividseats.com, we will always ship tickets via FedEx unless FedEx delivery is not possible - in these cases we will employ our Last Minute Delivery Services, which may include Will Call when available.

Since we are not directly affiliated with the box offices, we do not always have the option to set tickets up at "Will Call" for pick-up. While some box offices will allow this delivery method, others may do not - for this reason we encourage our customers to log into their account on Vividseats.com and check the notes to check whether this delivery method is possible at the venue.

However, all box offices do allow tickets to be left at the window under another person's name. If the seller can arrange this, we will have the tickets left at the box office in the customer's name.

The alternative is to arrange a Meet and Greet for customers to receive their tickets. We will have our affiliates meet with the customer at the event and hand-deliver the tickets.

**Leaving tickets to be picked up at Will Call is a Last Minute Delivery Services that will incur a $15.00 fee. This fee is to cover the cost of developing the infrastructure to facilitate this delivery method and ensure that our customers receive their tickets promptly and without hassle. Rest assured that this delivery method is always covered by the Vividseats.com 100% Buyer Guarantee.

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All events that require tickets to be delivered using a Last Minute Delivery Service, such as having tickets e-mailed, picked up locally, or left at Will Call, will incur a $15 fee.

Customers who purchase tickets to an event 24 hours in advance or less can expect to use our Last Minute Delivery Services. The fee for these services is to cover the cost of developing the infrastructure to facilitate these delivery methods and to ensure that our customers receive their tickets promptly and without hassle. Rest assured that these delivery methods are always covered by the Vividseats.com 100% Buyer Guarantee.

Vividseats.com will always use Federal Express to deliver tickets with a direct signature required, however when circumstances do not allow for the delivery time, the above mentioned Last Minute Delivery Services will be employed.

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The Vividseats.com Sales Terms and Conditions state that all sales are final. Only when an event is cancelled without being rescheduled will a full refund minus the cost of shipping be issued.

However we do allow fans to sell tickets on our website. It is very easy and tickets will be exposed to thousands of potential buyers.

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Events are sometimes rescheduled, rained out, or postponed due to the artist, venue, or promoter. We offer a full refund less shipping for cancelled events only. Postponed or rescheduled events are non-refundable.

However we do allow fans to sell tickets on our website. It is very easy and tickets will be exposed to thousands of potential buyers.

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Customers can contact us when an event is canceled and we will be more than happy to issue a full refund less shipping.

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All sales are final. This is stated in the Sales Terms to which customers agree when submitting their order with Vividseats.com. However, we do allow fans to sell tickets on our website. It is very easy to do and tickets will be exposed to thousands of potential buyers.

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There are various reasons why we may ask a customer to submit a Credit Card Authorization Form. This may be requested in the following circumstances:

1. When an order is over a certain dollar amount or the package shipping to an alternate shipping address from the billing address.

2. When Last Minute Delivery Services are required if the event is scheduled to occur within 24 hours of the order. In such cases, tickets will be delivered by e-mail, held at Will Call, or delivered in a Meet and Greet at the venue by a representative.

**Both of these Last Minute Delivery Services will incur a $15.00 Special Delivery Fee. This fee is to cover the cost of developing the infrastructure to facilitate these delivery methods and ensure that our customers receive their tickets promptly and without hassle.

Our merchant requires us to obtain a signature for every transaction. The Credit Card Authorization Form will require the customer's signature and a copy of the front and back of the credit card (or proof of a Paypal account). The total of the order should also be listed along with a copy of government issued identification. You may fax the completed form to 866.203.6177 or upload it at http://vividseats.com/account/verify.

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At Vividseats.com, our customers' privacy is our top priority. This information is scanned and securely stored in our 128MB encrypted server and the copies are attached to the invoice. This information can only be accessed by management for any credit card disputes or other unforeseen problematic situations.

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Selling tickets on Vividseats.com is an easy way to expose tickets to thousands of potential buyers. Just visit our sell page and list tickets for FREE. If the tickets sell, customers can expect to pay an industry low of 10% of the final total to Vividseats.com. The remainder of the sale total will be paid promptly via PayPal 7 business days after the tickets are delivered to the buyer.

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