Frequently Asked Questions

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Friday, May 09, 2008

Security

	I am worried about submitting my credit card info online. Is your site secure? Vivid Seats uses a secure server, so your information including credit card number is absolutely safe. If you feel more comfortable giving your account information on the phone, call us at 1-866-848-8499.
	Are the tickets authentic? Vivid Seats is licensed and bonded and we only acquire tickets from licensed and bonded sources. So you can rest assured your tickets will be authentic.	top

Ordering

	I am having problems navigating the site. What do I do? Check to make sure that cookies are enabled in your web browser.Vivid Seats uses cookies to distinguish your web session from others. We never store any sensitive information in cookies. If you still have problems, place your order over the phone by calling us at 1-866-848-TIXX.
	Can I order by phone too? Yes! Call Vivid Seats at 1-866-848-TIXX.
	Can I reserve or put tickets on hold, and purchase them later? No. In order to receive that exact seat the location, you must purchase immediately.
	The event I want to attend is the hottest show right now. Can I just get any seat, or do I have to buy premier tickets? Vivid Seats will get you in to the hottest shows in town! You don't have to buy the best seat, if you don't want to. If you just want to be there, Vivid Seats can make it happen! If you do want the best seats in the house, we can get those for you as well.	top

Find An Event

I don't see the event I want on your home page. How do I find it?
There are three ways to find it! For a quick search, enter the name of the event and do a keyword search. If you know the date, city, event and venue, you can do an Advanced Search that will take you right to that event. Otherwise, you can click on Sports, Concerts or Theater and search from there.

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Services

	Why set up My Account online? Set up your account online to view order status, check purchases,qualify for exclusive offers and promotions, and store your information so you don't have to enter it every time you order. Set up My Account now
	Why sign up for a newsletter? Sign up for a newsletter to receive information on upcoming events and special offers. Register now.
	Can I exchange my tickets if I can't go? All sales are final, but we can help you sell your tickets. Contact us at 1-866-848-TIXX.
	Will you buy back my tickets if I can't make it to an event? Click on "SELL your tickets" or contact us at 1-866-848-TIXX as soon as possible. Provide all the information on the event and tickets. We will determine if there is a market for the tickets. If it's a really popular event, we may purchase the tickets from you at a marketable value. Otherwise, we can offer them for sale on a consignment basis. We'll ask you the lowest price you will accept and we will do our best to sell them for you. SELL your tickets now.	top

Customer Service

	What if the event is canceled? Events are sometimes canceled or postponed due to the artist, venue or promoter. We offer a full refund less shipping for cancelled events only. Postponed or rescheduled events are non-refundable.
	How will I know my tickets have shipped? Once you place your order online you can track the status in the "My Account" section of the website. Once your order is processed a tracking number will appear in you order history to track the status of your shipment. We will also send you an email confirmation with a tracking number.
	What if I don't receive my tickets? You can track your tickets online, or call us to check status. Occasionaly tickets are not shipped immedietly because the vendor does not have them in hand. If it is 3 days prior to an event and you still haven't received your tickets, please contact our customer service department at 1-866-848-8499 and we will trace the package. If the tickets are replaceable, they may only be available for pick up at the box office of the venue.	top

Corporate Info

How can I find out more about Vivid Seats?
Read About Us now.

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