At Vivid Seats we believe that our customers deserve more than just the tickets you order. We know your ticket purchase is important, and we believe you deserve dedicated, helpful assistance from start-to-finish. That is why we are proud to be a Full Service provider—with our very own industry-leading Customer Service Team located here in the US, accessible by phone or online during extended business hours.
Many of our competitors don't include service with their tickets—they simply take your order and forward it along to whoever is selling the tickets, passing the buck on any problems or concerns you may have. We never pass along your information, and we're always here to help you with your order. You have our full dedication to provide you the industry's best service and protection so that you can focus on enjoying your event rather than shopping or worrying about your tickets!
We fully believe our customers' private and personal information should remain that way. We use best-in-class industry standards on privacy and security to ensure your transactions are 100% safe and secure. In particular, unlike many of our competitors, we do NOT share your credit card information to whichever broker or other individual happens to be selling the tickets. Instead, we work on your behalf to procure your tickets, make payments to sellers, and handle any problems so you can have full peace of mind when placing your order. Click here to learn more about our privacy and security partners and practices.
We recognize that many of our customers purchase tickets at the last minute, in other cities, or perhaps just as the event is announced. In all cases, delivering tickets to you requires skillful coordination and communication. To lay any such logistics concerns to rest, we guarantee that we will deliver your tickets to you in time for the event. We always prefer to send tickets via secured courier FedEx, but when circumstances do not allow this, we will employ our Special Delivery Services to handle any exceptions.
From our inception and as part of our mission, we have been dedicated to taking the fear out of buying tickets online. Vivid Seats has among the strongest relationships with licensed, certified, and professional ticket resellers in the industry. All sellers are rigorously evaluated according to their business practices and track record, and we guarantee your tickets to be valid and authentic.
We work in tight collaboration with our ticket resellers for your order, and we guarantee that the tickets you receive are identical, comparable or better than the ones you ordered.
If an event is cancelled with no rescheduled date, you are naturally entitled to a full refund of the purchase price, excluding shipping charges. For events that are rescheduled, we will assist you with any ticket reissuing concerns or help you sell your tickets if the new date is no longer desirable to you.
Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to achieving your satisfaction. In the rare event that there is a problem with your order as described above or otherwise, we pledge to work vigorously on your behalf to resolve it in time for your event, or if necessary, provide you with a full refund as detailed in our Sales Terms and Conditions. It is our goal to provide you with the tickets you desire for your important events, and it is our pleasure to help you all along the way.