Sales Terms & Conditions
- All orders placed on Vividseats.com are considered requests until the respective seller confirms availability of the tickets, at which time our buyer guarantee takes effect.
- All sales are final; there are no cancellations, returns, or exchanges.
- If an event is cancelled you will be given a full refund less shipping charges. If an event is postponed or rescheduled your order will not qualify for a refund.
- Ticket prices may be above the "face value" listed on the ticket (they may also be below the "face value").
- Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available.
You understand and agree that Vivid Seats is acting only as a ticket marketplace. It is an intermediary between ticket buyers and ticket sellers. Through this website, Vivid Seats provides a service that allows visitors who want to buy tickets to find those tickets.
If a buyer finds desirable tickets, buyer places an offer to purchase the tickets by placing an order. The buyer does so by completing the information requested. Once the buyer submits the order it is final and the buyer cannot cancel or retract the order. However, placing an order does not complete the sale. Rather, the order will be subject to acceptance and notification to you that delivery of the ticket has been confirmed by the respective seller. At that point, your credit or debit card used in placing the order will be charged and Vivid Seats' consumer protection measures take affect. Vivid Seats will reserve the funds on your account when your order is placed, however the funds are not captured until after the order is confirmed. Please note that the price you pay may be substantially higher than the face value of the tickets you purchase.
Ticket Purchase Policy:
The purchase price contains a service charge which has been added to the price determined by the seller of the tickets.
All orders are subject to ticket availability. Vivid Seats agrees to use its best efforts to procure and to deliver, prior to the date of the event, the tickets described. Vivid Seats also reserves the right to replace tickets with comparable or upgraded tickets if originally ordered tickets are no longer available. Definitions of "comparable" and "upgraded" are made at the reasonable discretion of Vivid Seats. Should Vivid Seats fail to deliver any ticket contracted for, Vivid Seats' sole obligation or liability shall be limited to the return to buyer any payments made by buyer to Vivid Seats under this Agreement. Vivid Seats reserves the right to cancel and refund the buyer's order at any time for any reason.
Due to the large volume of ticket sellers listing tickets on our site, on very rare occasions, pricing errors do occur. Because Vivid Seats acts as an intermediary between the original purchaser of the tickets and the end user of the tickets, Vivid Seats shall not be liable for any pricing errors listed on this site. Furthermore, Vivid Seats does not guarantee any information provided by our licensed sellers in the 'Seller Notes' area of the ticket listings.
Due to the large volume of ticket sellers listing tickets on our site, locations, descriptions and pricing of similar or equal tickets may vary. It will be the buyer's responsibility to verify any possible inconsistency or discrepancy in the ticket location, description and/or price by calling Vivid Seats at 866.848.8499 before the order is placed.
All sales are final. A full refund of the purchase price, excluding shipping charges, will be given for cancelled events. To qualify for a refund, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats offering the buyer the opportunity to return their tickets. No refunds will be given without the original tickets, unless otherwise determined by Vivid Seats in its sole discretion. Postponed or rescheduled events will not be refunded. Vivid Seats, in its sole discretion, will determine when an event is cancelled.
Event date, times, venue and subject matter may change. We are not always notified if a show is postponed, rescheduled or cancelled. It will be the buyer's responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat. Vivid Seats shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation.
Denial of Admission:
A buyer that has difficulty getting into an event is required to contact us at 866.848.8499 immediately for assistance. If the problem is not resolved, and the buyer is denied admission, it is the buyer's responsibility to obtain proof from the venue that they were denied entry. Vivid Seats will provide the buyer with a pre-paid shipping label to use in returning the tickets and proof of denied entry provided by the venue. Upon receipt of the invalid tickets and confirmation of the proof provided that the tickets were indeed invalid, or if Vivid Seats otherwise determines in its sole discretion that the ticket was invalid, the buyer, as the sole remedy, will receive a full refund of the cost of the ticket including all fees and shipping charges.
Delivery of Tickets:
In most cases, tickets will be delivered by the method and timeframe designated in the ticket listing. For listings with no designated delivery method, tickets will typically be shipped via our preferred carrier, FedEx. However, in all cases, Vivid Seats reserves the right to deliver tickets for any order as late as one (1) hour prior to the event. Valid delivery services on the day of the event may include, in Vivid Seats' sole discretion, Will Call at the venue box office, email (when applicable), via courier or pick up at a location outside the venue designated by Vivid Seats. Certain delivery designations, such as "e-Tickets" or "Instant Download", do not constitute guarantees of delivery any sooner than the day of the event. Typically such tickets will be delivered as designated, however in some cases delivery may first require additional verification or be subject to delays on behalf of the seller. It is the buyer's sole responsibility to contact Vivid Seats if they do not receive tickets within 48 hours of the event. Failure to do so will disqualify the buyer from receiving a refund for any ticket the buyer claims was not delivered, unless failure to notice is waived by Vivid Seats, in its sole discretion. Photo ID may be required to accept delivery.
Lost, Stolen, or Damaged Tickets
Please keep your tickets in a safe place. Vivid Seats is not responsible for lost, stolen, damaged or destroyed tickets. Please note that direct sunlight or heat can damage certain types of tickets.
As a buyer, you grant Vivid Seats permission to charge your credit or debit card for the purchase of tickets. We accept Visa, Mastercard, Discover, American Express and PayPal. For other payment methods, please contact us at 866.848.8499.
Ticket Holder Behavior Policy:
You agree to abide by all rules and policies of the venue, promoter and anyone else responsible for putting on the event. Should you or the person using the ticket you purchased fail to abide by those rules and policies, you shall be subject to all applicable fines and legal or other expenses associated therewith. Further, should any violation result in the loss of the ticket seller's season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
Vivid Seats is in no way affiliated with any venue, promoter, team, league or organizing group and is not associated with any official organizer of the events for which it list tickets.
Changes in Terms and Conditions:
Vivid Seats reserves the right, in its sole discretion, to change these Terms at any time. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitute your acceptance of the revised agreement.
Vivid Seats prohibits the use of its site for any unlawful conduct. All users must comply with all local, state, federal and international laws, ordinances and regulations. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose.
Investigations and Consequences:
A user who is the subject of a complaint or whom Vivid Seats believes may have violated these Terms or applicable law will be subject to investigation by Vivid Seats. User agrees to cooperate fully in such investigation including, but not limited to, providing any and all information demanded by Vivid Seats.
Vivid Seats reserves the right to take any action without prior notice it deems appropriate in its sole discretion including, but not limited to, canceling orders, issuing a warning, suspending or terminating service, denying access, cancelling transactions, refusing to honor pending or future transactions, remove material, or exercise any other remedy available to it (including civil, criminal or injunctive redress) if Vivid Seats finds, in its sole discretion, a user: (a) is unwilling to be cooperative with any investigation; (b) has engaged in any illegal, unlawful or fraudulent act or otherwise violated these Terms or applicable law or has acted in concert with anyone so engaged; or (c) has provided information that Vivid Seats is unable to authenticate or verify. You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Terms and you consent to injunctive or other equitable relief for such violations.
You agree that violations of these Terms causes damage and harm to Vivid Seats in the form of, among other things, impaired goodwill, lost sales and increased expenses. You further agree that monetary damages for such injuries are difficult to ascertain and that proof of monetary damages for abusive use would be costly and difficult to calculate.
Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law.
Vivid Seats respects the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints 344 N Ogden Avenue, 4th Floor, Chicago, IL 60607 or email@example.com.
The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats' Property") is owned by Vivid Seats and will remain the property of Vivid Seats. User further acknowledges that it does not acquire any ownership rights by using the site. User may not use any Vivid Seats' property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats' Property without the express written permission of Vivid Seats.
The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use.
You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these terms and conditions; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site.
Disclaimers and Limitations on Liabiity:
THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
Limitation of Liability:
NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS). UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER TO THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Allocation of Risk:
You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk.
Arbitration and Dispute Resolution:
You and Vivid Seats each agree that any and all disputes, controversies, or claims arising out of or relating to: (i) these Terms; (ii) your use of, or access to, this site; (iii) Vivid Seats' services; or (iv) any tickets or other items sold or purchased through this site shall be resolved exclusively through final and binding arbitration rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this agreement to arbitrate, any part of it, or of these Terms including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Terms is void or voidable.
If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). You may download the form of this Notice here. The Intent Notice to Vivid Seats should be sent to Vivid Seats, Ltd., Attention: Litigation Department, 344 North Ogden Avenue, 4th Floor, Chicago, Illinois 60607. Vivid Seats will send any Intent Notice to you at the physical address listed on your registration for the use of this site. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding.
The arbitration will be conducted by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules, as modified by this agreement to arbitrate. The AAA's rules are available at www.adr.org. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA's website. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed from to Vivid Seats at the following address: Vivid Seats, Ltd., Attention: Litigation Department, 344 North Ogden Avenue, 4th Floor, Chicago, Illinois 60607.
Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, unless otherwise stated in this agreement to arbitrate. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats.
The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois. The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
You can choose to reject this agreement to arbitrate. If you do not wish to be bound by this agreement to arbitrate, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Written notification should be mailed by certified mail to: Vivid Seats, Ltd., Attention: Litigation Department, 344 North Ogden Avenue, 4th floor, Chicago, Illinois 60607.
YOU AND VIVID SEATS AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING UNLESS BOTH YOU AND VIVID SEATS ACKNOWLEDGE AND AGREE THAT THE WAIVER IS MATERIAL AND ESSENTIAL TO THE ARBITRATION OF ANY DISPUTES BETWEEN THE PARTIES AND IS NON-SEVERABLE FROM THE AGREEMENT TO ARBITRATE CLAIMS. IF THE WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN THE PARTIES' AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING, SUBJECT TO THE RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF THE WAIVER. UNLESS YOU AND VIVID SEATS AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIMS. ANY RELIEF AWARDED CANNOT AFFECT OTHER VIVID SEATS' USERS.
For transactions involving tickets to events in Illinois, pursuant to 815 ILCS 414/1.5(c), Buyers and Sellers may elect to submit complaints against one another to the AAA, under its rules and procedures. Such Complaints shall be decided by an independent arbitrator in accordance with these Terms and Buyers and Sellers further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticket event held in Illinois.
Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice.
If Vivid Seats changes these Terms, it shall post a revised version of terms and conditions on the site, which automatically replace the replaced terms and conditions. Your use of the site and the services following Vivid Seats' posting of a revised Terms will constitute your acceptance of the revised terms and conditions. If you do not agree with the revisions, do not continue to use the services or the site.
Vivid Seats shall not be deemed in default or otherwise liable under these Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, any law ordinance or regulation, legal order (unless caused by Vivid Seats' default hereunder), any failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control.
No agency, partnership, joint venture or other relationship is intended or created by your use of the site.
If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law.
The heading at the beginning of each paragraph is for reference purposes and no way defines the scope or extent of such paragraph.