In a word, YES!

As one of the industry's pioneers with more than a decade of experience, we're proud to say that we meet those criteria and more.

We have a 100% Buyer Guarantee and we successfully send more than 10,000 fans to their favorite live events each and every day!

But for those of you that haven't heard of us and want more than the short answer, please check out our credentials and references below. We know your ticket purchase is important and we want you to shop with confidence when choosing Vivid Seats!

Experience full peace of mind

Vivid Seats was created in 2001 to provide fans with the safest, most affordable, and all-around best ticket purchasing experience in the industry. Since then, fans across the globe have approved.

We have processed more than $1 billion in successful ticket transactions. We have been named one of the top digital employers by BuiltInChicago.org and have also been recognized for our outstanding company culture.

Specifically, we operate as a full-service marketplace. Our full-service model means we act as an intermediary for your purchase to keep your personal information private while also giving you a consistent and accountable service partner. Most other ticket sites simply forward your personal information to the individual ticket seller and pass the buck on any customer service needs you may have. For important purchases like tickets, we believe you should be able to evaluate and trust who you're buying from so you can rest easy and focus on enjoying your event, not on worrying about your tickets.

100% Buyer Guarantee

We proudly stand behind every ticket transaction. You will receive valid and authentic tickets in time for your event, or your money-back! Your information will be kept private and confidential, and you will have access to a dedicated and consistent customer service experience. And if your event is canceled, your purchase will be refunded. Learn more about our guarantee and our sales terms.

Dedicated Customer Service

We operate a large, in-house call center in Chicago that is staffed 7 days a week over extended hours so that you can contact us at your convenience. Our knowledgeable representatives can be reached by phone at 866-710-8304 or via Live Chat to help you place your order or promptly address any concern you may have.

Safe and Secure Information

We take great care in providing the safest possible purchase experience. Specifically, our website is certified under TRUSTe and protected by Norton Secured. The TRUSTe seal signifies that Vivid Seats adheres to privacy best practices and values online privacy, while Norton Secured uses an SSL Certificate to keep private information secure at all times.

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