Below you will find the answers to common questions. If need further assistance, please call 866.848.8499 or click for Live Chat.
All tickets for sale on Vividseats.com are listed by professional ticket resellers as well as pre-screened individual sellers. This collection of tickets from resellers defines the "secondary market." Vividseats.com operates in this secondary ticket market. We do not own or originate tickets like TicketMaster or a venue's box office. The secondary market is a "live market" is constantly changing based on the supply and demand of interested fans, and therefore ticket prices may be above or below the printed "face value" on the tickets.
Due to the nature of the ticket industry, tickets are subject to availability as noted in our Sales Terms. All orders placed through Vividseats.com are considered requests until the respective seller confirms availability. At that point, our 100% Buyer Guarantee goes into effect.
Yes! Once your order is confirmed by the seller, we guarantee your tickets will be authentic and arrive in time for the event. To learn more, read about our 100% Buyer Guarantee.
Vivid Seats is an open marketplace meaning that ticket prices are set by sellers and are determined by the market forces of supply and demand. Sellers may price similar tickets differently, based on their perception of the market at a given time. Many sellers regularly adjust prices as an event approaches based upon event news, supply and demand, and other circumstances.
Most likely, yes. Because the seller determines the price of tickets in each listing, the listed price may differ from the face value printed on the ticket.
When you buy tickets from Vivid Seats, you may be paying more than face value or you may be paying less; supply and demand determines successful sale prices. Vivid Seats holds sellers accountable to comply with our User Agreement and list tickets accordingly.
Vivid Seats upholds the highest standards of privacy. In order to maintain the privacy of buyers and sellers, we do not disclose specific seat numbers. However, your seats will be together unless otherwise notated in the listing.
All seats are together, side-by-side, unless otherwise noted.
Time permitting, we ship all tickets via UPS 3 Day Select.
Should UPS delivery not be an option due to time constraints, we will employ our Last Minute Delivery Services. Delivery may be made via email, will-call, or a local meet-and-greet with an affiliate in your area. To learn more about special delivery circumstances, please visit our special deliveries section on our FAQs page.
NOTE: Prices set by sellers, may be over face-value. Seats are together, unless noted. 100% BUYER GUARANTEE
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