Vivid Values Terms and Conditions
Acceptance of this Agreement
Welcome to Vivid Seats, Ltd. ("Vivid Seats") Vivid Values Program ("Program"). This Vivid Seats' Vivid Values Program Agreement ("Agreement") constitutes a binding legal agreement between you and Vivid Seats regarding your use of the Program and any gift card ("Gift Card") or promotional code ("Promotional Code") issued as part of the Program (collectively "Rewards"). Please read this Agreement carefully. By registering for or using the Program, you accept this Agreement and any modifications that may be made to this Agreement from time to time by Vivid Seats in its discretion. If you do not agree to any provision of this Agreement, you should not use the Program.
Description of the Program
The Program allows an Eligible Participant, in accordance with this Agreement, to take advantage of one or more of Vivid Seats' rewards offers as described on this website ("Offers"). An "Eligible Participant" means a legal U.S. resident, age 18 or older, who is a Vivid Seats' customer and who is a registered member of vividseats.com with a Vivid Seats account in good standing.
Offers must be redeemed through Vivid Seats' website at www.vividseats.com or through Vivid Seats' call center at 866.848.8499. Rewards are not redeemable for cash and do not qualify for cash refunds. Rewards will be effectuated through Gift Cards or Promotional Codes. Gift Cards should be treated as cash. A lost, stolen, damaged or destroyed Gift Card will not be refunded or replaced by Vivid Seats. Vivid Seats is not responsible if a Gift Card is used without your permission. Gift Cards are not the same as Promotional Codes issued by Vivid Seats. Unlike Gift Cards, Promotional Codes have additional restrictions on usage. Specifically, Promotional Codes are for single use and do not retain a balance or value unspent. Promotional Codes also cannot be used for the entire value of a transaction. Additionally, Promotional Codes may have different minimum purchase restrictions or requirements.
Each of the specific Rewards is based on a "Qualifying Purchase" made through Vivid Seats. A "Qualified Purchase" means a verified purchase made by an Eligible Participant of tickets, parking passes, or hospitality packages. The amount of the Qualifying Purchase does not include service and delivery fees, promotional discounts, customer service credits, partial refunds, free items, purchases that fail to comply with applicable Vivid Seats' sales terms and conditions and non-shipped, undeliverable or returned items. For cancelled or refunded orders, Vivid Seats will reduce a Qualified Purchase value by the amount of the cancellation or refund. The value of a Reward will be determined as described within the respective Offer, and may be reduced by the collective value of all promotional discounts, customer service credits, or partial refunds associated with corresponding Qualified Purchases. Furthermore, any refunds or credits issued to a Qualified Purchase after a Reward has been issued may be reduced by the value of that Reward.
A Qualified Participant may redeem an Offer in accordance with the description of the specific Offer. Vivid Seats will use its good faith efforts to issue a Qualified Participant a Reward within 10 business days of submission for redemption by the Qualified Participant.
Termination of Eligibility
Vivid Seats reserves the right at any time to limit Program eligibility and may refuse at any time to enroll you. At its sole discretion, Vivid Seats may modify or terminate your eligibility, deactivate your account or revoke or cancel all or part of your Rewards balance if: (i) any Reward in your account is issued, received or redeemed through fraud, misrepresentation, theft or other illegal means; (ii) you are in violation of this Agreement; or (iii) you fail to pay for your purchase from Vivid Seats or any payment issued by you to Vivid Seats is returned for insufficient funds or is invalid for any reason, or your credit card payment is revoked or charged back for any reason. Vivid Seats reserves the right to hold back or otherwise suspend redemption of any Offer in its sole discretion to investigate compliance with Vivid Seats' policies and terms and conditions.
You may terminate your eligibility at any time by notifying Vivid Seats.
If your membership is terminated either by Vivid Seats or you, all unredeemed Rewards will be forfeited upon such termination.
You must comply at all times with all laws, rules, and regulations that are applicable to you. You agree to comply with all of these terms and conditions and the terms governing any Program Offer and promotion at all times. You agree that your participation in the Program is entirely at your own risk. You are responsible for restricting access to and maintaining the confidentiality of your Vivid Seats' account and password, and you agree to accept responsibility for the activities of anyone using your password. The receipt of Rewards or redemption of Offers may be subject to tax liability. Any tax liability, including disclosure, with respect to the receipt or use of Rewards, is solely your responsibility. You agree that if you object to any of these terms and conditions, or any modifications thereof, or otherwise become dissatisfied with the Program, your only recourse is to immediately discontinue participation in the Program and terminate your eligibility.
You agree to provide accurate information to Vivid Seats at all times and to promptly notify Vivid Seats of any change in your mailing address or email address by logging in and editing your profile.
You may not sell, assign, gift or otherwise transfer all or any part of your Qualified Purchases. Qualified Purchases are not transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law.
Modification, Suspension and Termination of the Program
Vivid Seats reserves the right at any time, in its sole discretion, to suspend, modify, limit or terminate the Program, including these terms and conditions, in whole or in part, by posting amended terms, by sending an email notice to the email address tied to the Qualified Participant's Vivid Seats' account or by any other means it deems sufficient ("Notice"). Except where stated otherwise, all amended terms will be effective three days after Notice. Vivid Seats' rights to suspend, modify, limit or terminate include: (i) to modify, limit, or suspend any Program Offers or the use or redemption of Rewards in any respect; (ii) to modify or change redemption procedures, including the number of Qualifying Purchases required for particular Offers; and (iii) to modify, limit or suspend the accrual of Rewards including, but not limited to, imposing time limits and changes in Rewards values. In addition, Vivid Seats reserves the right, in its sole discretion, to terminate the Program upon 120 days prior notice to all active members or, in the case of termination where the Program is replaced by a similar program, immediately upon Notice to all active members. In the event of such a termination of the Program, Offers that are not redeemed by the termination date of the Program will be forfeited and may not thereafter be redeemed.
You should not rely upon the continued availability of the Program, or any earning, redemption, or other offers made in connection with the Program.
Vivid Seats reserves the right to assign its rights and obligations under the Program. Upon any such assignment, the performance of Vivid Seats' obligations under the Program shall be the responsibility of the assignee.
The Program is void where prohibited by law.
Limitations of Liability
BY ENROLLING IN THE PROGRAM, YOU AGREE THAT VIVID SEATS, ITS AFFILIATES, PARTNERS, SUCCESSORS AND ASSIGNS AND THEIR RESPECTIVE REPRESENTATIVES, OFFICERS, MANAGERS, DIRECTORS, EMPLOYEES AND AGENTS (COLLECTIVELY THE "RELEASED PARTIES") SHALL NOT HAVE ANY LIABILITY TO YOU FOR ANY CLAIM, LOSS, INJURY, DAMAGE, DELAY, CANCELLATION, ACCIDENT, COST OR EXPENSE OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, FOR LOSS OF OR DAMAGE TO REVENUE, PROFITS, SAVINGS, GOODWILL OR DATA) (COLLECTIVELY, "LOSSES AND DAMAGES"), DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATED TO: (I) THE PROGRAM; (II) THESE TERMS AND CONDITIONS OR THE TERMS AND CONDITIONS FOR THE USE OF VIVID SEATS' WEBSITE; (III) ANY FAILURE, DELAY OR DECISION BY VIVID SEATS IN ADMINISTERING THE PROGRAM; (IV) ANY UNAUTHORIZED USE OF YOUR GIFT CARD OR ANY BREACH OF SECURITY BEYOND OUR REASONABLE CONTROL; (V) ANY OFFER, REPRESENTATION, STATEMENT OR CLAIM ABOUT THE PROGRAM; (VI) ANY PRINTING, PRODUCTION, OR OTHER ERRORS IN ANY MEDIUM RELATED TO THE PROGRAM; (VII) ANY DELAY OR FAILURE TO CREDIT REWARDS TO YOUR ACCOUNT; OR (VIII) ANY FAILURE TO PROVIDE PROGRAM COMMUNICATION. THESE LIMITATIONS OF LIABILITY SHALL APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF ONE OF THE RELEASED PARTIES OR ONE OF THEIR REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH LOSSES AND DAMAGES, AND WITHOUT REGARD TO THE SUCCESS OR EFFECTIVENESS OF OTHER REMEDIES.
IF ANY OF THE FOREGOING LIMITATIONS OF LIABILITY OR THE FOLLOWING WARRANTY DISCLAIMER IS FOUND TO BE VOID, INVALID, OR UNENFORCEABLE FOR ANY REASON, THEN SUCH LIMITATIONS OF LIABILITY AND/OR DISCLAIMER SHALL BE MODIFIED TO THE MINIMUM EXTENT NECESSARY TO ACCOMPLISH THE PURPOSE AND INTENT OF THE ORIGINAL PROVISIONS TO THE FULLEST EXTENT ALLOWED BY LAW AND THE REMAINING LIMITATIONS OF LIABILITY AND WARRANTY DISCLAIMERS SHALL REMAIN IN FULL FORCE AND EFFECT.
THE PROGRAM AND VIVID SEATS' WEBSITE ARE PROVIDED "AS-IS", WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND. VIVID SEATS HEREBY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WHATSOEVER, WHETHER WRITTEN OR ORAL, EXPRESS, IMPLIED, STATUTORY, OR ARISING BY OPERATION OF LAW, COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH RESPECT TO THE PROGRAM AND THE WEBSITE.
Governing Law, Jurisdiction and Interpretation
Your enrollment, Rewards earning and redemption claims under or in connection with the Program are subject to Vivid Seats' verification and acceptance. By registering in or using the Program, you agree that the laws of the State of Illinois, without regard to its conflict of laws rules, will govern the Program and these terms and conditions, as well as the observance of them. Any cause of action, claim or dispute arising under or relating to the Program will be brought exclusively in a court in the City of Chicago, Illinois. The interpretation of these terms and conditions and any rules related to the Program shall be at the sole discretion of Vivid Seats.
The waiver by Vivid Seats of a breach of any provision of this Agreement shall not operate or be construed as a waiver of any other subsequent or proceeding breach. A waiver by Vivid Seats of any right under the Program shall be construed as a waiver of any other right. Vivid Seats shall not be required to give notice to enforce strict adherence to this Agreement and the terms of the Program.
If you have any questions about these terms and conditions, contact:
Vivid Seats Customer Service