100% Buyer Guarantee

 
We are committed to the satisfaction of our clients. Your trust is our priority. Our goal is to securely provide our clients with great tickets and great customer service. We are members in good standing with the National Association of Ticket Brokers, Central States Ticket Broker Association, and the Better Business Bureau. We are also licensed and bonded ticket brokers in the State of Illinois. All of the tickets for sale on our website are from licensed and bonded professional ticket resellers. Each one of these sellers goes through a rigorous screening process to ensure that our customers get tickets that are authentic. The experience of purchasing tickets should be quick and hassle-free. The last thing you should have to worry about is whether your tickets will arrive before the event, or once you are standing outside the venue waiting for entrance, whether or not your tickets are actually valid. This is why Vivid Seats prides itself on our 100% buyer guarantee. Your tickets are:

These days, there are a lot of counterfeit tickets in the marketplace, so when you buy tickets from an unlicensed source (i.e. an auction market, fan to fan, or classified site) you are running the risk of obtaining an invalid ticket to an event. Even worse, purchasing your tickets immediately prior to the event on the street from a scalper can be very dangerous. Once you get to the gate and see that you have purchased counterfeit tickets, you have no recourse to reclaim your money. At Vivid Seats, all of our professional ticket resellers go through a rigorous screening process in order to sell on our site. We make sure that they are all fully licensed and bonded so you never need to worry at the gate. Our 100% buyer guarantee protects you from receiving counterfeit tickets. We pride ourselves on making sure that the process is as safe and secure as possible, so you can have a memorable experience at your event.

You want the peace of mind in knowing that your tickets will be received in advance of the event. This may include delivery to your home or office, or arranging your tickets for will call pickup. Either way, your tickets will arrive before the event does. We 100% Guarantee it.

The seats you paid for, are the seats you'll sit in. Period. If your tickets you receive are not the ones as stated on your final confirmation, we can provide you with equal or better seats for the same market price or 100% of your money back, guaranteed.

If your event is cancelled, we will refund your ticket purchase price, or you may use the credit towards the purchase of tickets to an alternate event. Whatever your choice, you are guaranteed a refund for a cancelled event.

At Vivid Seats, we pride ourselves in taking tremendous safety precautions to ensure that all of your private and personal information is 100% Safe and Secure. Unlike many of our competitors, Vivid Seats is a full service ticket brokerage. We service each transaction 100% from start to finish so your personal information never goes to any third parties. WE ARE NOT LEAD GENERATORS.