At Vividseats.com, all of our professional ticket resellers undergo a rigorous screening process before selling on our site, ensuring that our customers never have to worry about the authenticity of their tickets. While we do allow fans to sell tickets on our site, they are screened, clearly marked as FAN tickets, and are still backed by our 100% Buyer Guarantee. This guarantee protects our customers from ever receiving counterfeit tickets.

100% Guaranteed to be Delivered Before the Event

We strive to provide our customers with hassle-free experiences, beginning with the delivery of their tickets. Regardless of whether our customers prefer to have tickets delivered to their home, office, or held at Will Call, we will make every effort to deliver tickets promptly before the event.

We always prefer to send tickets via secured courier FedEx - when circumstances do not allow this, we will employ our Last Minute Delivery Services to make sure our customers always receive their tickets in time for the event.

100% Guaranteed to be Accurate

We work in correlation with our ticket resellers to confirm that the tickets you receive are identical, comparable or better than the ones you ordered. In the rare event that tickets received are not comparable or better than what is stated in the final order confirmation, we will work with you to locate acceptable alternatives for the same market price - or your money back.

100% Guaranteed to be Refunded for a Cancelled Event

If an event is cancelled with no rescheduling, we will fully refund the ticket purchase price. Customers also have the option to use this credit towards another ticket purchase.

Whatever your choice, you are guaranteed a refund for a cancelled event.

100% Guaranteed to be a Safe and Secure Transaction

At Vividseats.com, our priority is to keep our customers' private and personal information 100% safe and secure. Unlike many of our competitors, Vividseats.com is a full service ticket marketplace. We see each transaction through from start to finish, so that our customers' personal information is never handed over to a third party. WE ARE NOT LEAD GENERATORS.

At Vividseats.com we believe that our customers deserve not only exceptional service, but also the assurance that they are putting trust in a company that will always put their security first. We have the motivation and resources to guarantee that our customers can expect authentic and valid tickets every time.

Accountability, Dependability, and Trust - That's the Vividseats.com 100% Buyer Guarantee.

HELP CENTER

Where do these tickets come from?

We started Vivid Seats so that people would have access to a large selection of tickets along with dedicated customer service when making a purchase. Because we are a ticket marketplace, we don't own the tickets you purchase on our site; each listing is from one of our trusted group of sellers.

Who are the sellers?

Among the ticket sellers on Vivid Seats are:

• Season ticket holders who cannot attend every game

• Licensed ticket brokers

• Ticket holders who have changed their plans

• Ticket holders who are unable to attend an event

• Ticket holders with extra tickets to sell

Are there any guarantees?

Yes! Once your order is confirmed by the seller, we guarantee your tickets will be authentic and arrive in time for the event. To learn more, read about our 100% Buyer Guarantee

Why are similar tickets priced differently?

Vivid Seats is an open marketplace meaning that ticket prices are set by sellers and are determined by the market forces of supply and demand. Sellers may price similar tickets differently, based on their perception of the market at a given time. Many sellers regularly adjust prices as an event approaches based upon event news, supply and demand, and other circumstances.

Do the listed ticket prices differ from face value?

Most likely, yes. Because the seller determines the price of tickets in each listing, the listed price may differ from the face value printed on the ticket.

When you buy tickets from Vivid Seats, you may be paying more than face value or you may be paying less; supply and demand determines successful sale prices. Vivid Seats holds sellers accountable to comply with our User Agreement and list tickets accordingly.

Where are the seat numbers?

Vivid Seats upholds the highest standards of privacy. In order to maintain the privacy of buyers and sellers, we do not disclose specific seat numbers until the order has been processed.

Are the seats together?

All seats are together, side by side, unless otherwise noted.

How will I receive my tickets?

Time permitting, we ship all tickets via FedEx Express.

Should FedEx delivery not be an option due to time constraints, we will employ our Last Minute Delivery Services. Delivery may be made via email, will-call, or a local meet-and-greet with an affiliate in your area. To learn more about special delivery circumstances, please visit our faq page.