Vivid Seats, LTD "Vivid Seats" Privacy Policy

Vivid Seats is committed to protecting your privacy. That is because we base our business on the trust you place in us. This policy describes our practices regarding personal and account information collected through our Web site located at www.vividseats.com. In this policy, "personal and account information" means your name, company name, account number, address, telephone number, and e-mail address plus other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, and "we", "Vivid Seats" and "us" means Vivid Seats Ltd.

Vivid Seats Ltd. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personally identifiable information. The TRUSTe program covers only information that is collected through this Website, www.vividseats.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at 866.848.8499, or via email at customersupport@vividseats.com. If you are not satisfied with our response you can contact TRUSTe here.

If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

How much information must I share?

The amount and type of information we collect from you depends on your activities and use of our Web site. Below, we explain what information we collect.

When you browse our Web site

IP address - We collect your IP address to measure our Web site traffic and to help provide a relevant shopping experience.
Referral Web site. If you come to our Web site via a link, we collect the location of the link that referred you.
Browser type. We collect information about the browser you are using to help optimize our Web site for visitors.
Movements through our Web site. We keep track of pages you visit to help provide you with a more personalized shopping experience.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

When you make purchases through our Web site

We collect your name, billing address and payment information (such as your credit card number and expiration date) to process your order.

Cookies and Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by Vivid Seats Ltd. and our marketing partners, affiliates, or analytics. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We collect information contained in cookies, such as your purchases and log in data, to personalize your shopping experience. Your browser must accept cookies if you wish you add items to a shopping cart. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish not to have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Local Storage Objects

We use Local Storage Objects (LSOs) such as HTML5 or Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.

When you create an Account on our Web site

We collect your first name, e-mail address, zip code, and password. You can help us ensure your privacy by not sharing your password.

When you list tickets for sale on our Web Site

  • We collect the event, location of the event, quantity, section and row of the tickets.
  • We collect the physical location of the tickets to calculate shipping options.
  • We collection your name, billing address, and credit card information to verify your identity and protect the integrity of our ticket marketplace.
  • We collect your PayPal address to pay you if your tickets sell.

When you subscribe to our e-mail newsletter through our Web site

We collect your email address and zip code to send you newsletters, offers and promotions. You may opt-out from receiving these types of email communications at any time by utilizing the unsubscribe link located within each email communication.

When you communicate with us through our Web site

We collect your e-mail address and the other information that you provide in order to respond to your communication.

Updating or Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, delete or update it by making the change on our member information page or by emailing our Customer Support at customersupport@vividseats.com or by contacting us by telephone or postal mail at the contact information listed below.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at customersupport@vividseats.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you enter contests, participate in surveys, or register for other activities on our Web site

We collect your name, e-mail address and telephone number, and the other information that is required for entry or participation, which varies depending on the activity. Participation in these surveys or register for other activities like contests is completely voluntary and you therefore have a choice whether or not to disclose this information.

Is my personal or account information used for any other purpose?

We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.

We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication or contacting your account manager.

We may also analyze and act upon your personal and account information as part of our standard business practices.

If you become our customer, we may send you updates on important information about our company and services.

Public Forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us at customerservice@vividseats.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.

Social Media (Features) and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Vivid Seats. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Frames

Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.vividseats.com.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at customersupport@vividseats.com.

Will my personal and account information be provided to any other party?

We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Your personal and account information will never be sold, shared, rented or traded to third parties except under the following circumstances:

  • We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims.
  • We may disclose your personal and account information when we believe it is necessary to protect the rights, property, or safety of Vivid Seats, our users, or others. This includes exchanging information with other companies, organizations, or agents of the customer for fraud protection. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information for commercial purposes in violation of the commitments set forth in this Privacy Policy.
  • Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • To any other third party with your prior consent to do so

Agents/Service Providers

We use other third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. We use Live Chat to assist you if you have questions while using our site or regarding your order. If live chat is offline we will ask for your name and email address so that we may respond to your request. We will share your name, email address, billing and shipping address and credit card information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for promotional purposes. These companies are authorized to use your personal information only as necessary to provide these services to us.

How do you protect my personal and account information?

We use 128-bit encryption technology and Secure Socket Layers ("SSL") in all areas where your personal and account information is required (such as a credit card number). Our Web site is certified by VeriSign, which verifies that our Web site is authentic and that we use SSL security. To view our VeriSign certificate, click on the image of the closed lock or the solid key at the bottom of your browser window. Our Web site security information will appear.

In addition, your personal and account information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels.

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at customerservice@vividseats.com

How can I give you feedback or contact you?

You can reach us by email customerservice@vividseats.com or you can call us toll-free at 866.848.8499. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.

Vivid Seats Ltd.
344 N Ogden Avenue
4th Floor
Chicago, IL 60607
customersupport@vividseats.com

Last updated on September 3, 2014