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Over 190 million sold, 100% Buyer Guarantee. Learn More.
Please read these Text Message Terms & Conditions (the “Terms”) carefully. These Terms and the Vivid Seats LLC (“Vivid Seats”) Terms of Use (including an arbitration and dispute resolution provision) apply to your participation in the Vivid Seats text message programs described below.
Program Description. Vivid Seats Marketing Alerts is a recurring promotional text message program (the “Program”). By opting in, you agree to receive automated promotional text messages from Vivid Seats, including ticket offers, event updates, cart reminders, and promotional offers. Messages may be sent in SMS, MMS, or RCS format.
How to Sign Up. You may opt in to Vivid Seats Marketing Alerts by entering your mobile phone number on our website, through our mobile app, or by otherwise providing your consent to Vivid Seats.
Message Frequency. Message frequency varies based on your interactions with Vivid Seats and promotional activity. You may receive messages, including but not limited to when you are welcomed to the Program, there are general promotional offers, and you’ve left tickets in your cart. Abandoned cart reminders are limited to one message per cart event. You will not receive more than one (1) message per week. This limit excludes messages sent in response to customer-initiated communications and required administrative messages, including opt-in, HELP, and opt-out confirmations.
Consent. Text messages may be sent using an automatic telephone dialing system. Consent to receive text messages is not required as a condition of purchasing any goods or services from Vivid Seats.
Costs. Message and data rates may apply. Please check with your mobile carrier for details about your pricing plan and the charges for receiving text messages. You are solely responsible for any costs related to receiving text messages.
How to Opt Out. You may opt out of Vivid Seats Marketing Alerts at any time, including by replying STOP to any marketing text message you receive. You may also opt out by emailing support@vividseats.com or calling (866) 848-8499. Vivid Seats will honor your opt-out request within 10 business days of receipt. You may receive one final text message confirming that you have been unsubscribed. After this, you will no longer receive marketing text messages from Vivid Seats. Opting out of marketing text messages will not affect any transactional text messages you have separately consented to receive.
Help. For assistance, reply HELP to any text message, email support@vividseats.com, or call (866) 848-8499.
Carrier Liability. Carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers may be supported, and text messages may not be deliverable in all areas.
Limitation of Liability. To the maximum extent permitted by applicable law, you agree that Vivid Seats and its affiliates, officers, directors, employees, agents, and service providers will not be liable for any damages or losses of any kind arising from or related to your participation in Vivid Seats Marketing Alerts, including any text messages sent or received, except where such limitation is prohibited by law.
Duty to Notify; Indemnification. You represent that you are the account holder for the mobile phone number you provide to Vivid Seats. If you change your mobile phone number, you agree to promptly notify Vivid Seats by contacting us at support@vividseats.com or (866) 848-8499. If you provide a phone number that does not belong to you, you agree to indemnify, defend, and hold harmless Vivid Seats for all claims, expenses, and damages that arise from text messages sent to that number at your direction, including claims arising under the Telephone Consumer Protection Act (“TCPA”).
Your participation in Vivid Seats Marketing Alerts is also subject to the Vivid Seats Privacy Policy and Terms of Use, including the eligibility requirements therein. Your text messaging opt-in data and consent will not be sold to or shared with third parties for their own marketing purposes. Vivid Seats may share such information with service providers who assist in delivering text messages on our behalf, subject to our Privacy Policy.
Program Description. Participation in this program consists of receiving one (1) transactional text message from Vivid Seats per order which provides the order number and instructions on how to find the status of your order on the Vivid Seats app.
Costs. Message and data rates may apply. Please check with your mobile carrier for details about your pricing plan and the charges for receiving text messages. You are solely responsible for any costs related to or associated with receiving text messages.
Carrier Liability. Carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers may be supported, and text messages may not be deliverable in all areas.
Indemnification. You represent that you are the account holder for the mobile phone number you provide to Vivid Seats. If you provide a phone number that does not belong to you, you agree to indemnify, defend, and hold harmless Vivid Seats for all claims, expenses, and damages that arise from text messages sent to that number at your direction, including claims arising under the Telephone Consumer Protection Act (“TCPA”).
To request more information, visit vividseats.com/contact-us. To view our Privacy Policy, please visit: vividseats.com/privacy.