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Trust & Safety

At Vivid Seats, we take every measure to ensure your experience is safe and secure.

Newsweek America's Best Customer Service 2020 2021

Exceptional Customer Service

Vivid Seats was recently named to Newsweek's list of America's Best Companies for Customer Service, ranking first in ticketing on their annual survey.

How We Keep Fans Safe

Seller Vetting

Every seller is vetted prior to listing tickets to make certain our community of buyers and sellers are protected. Longstanding partners who continue to provide Vivid Seats with exceptional inventory and service will have a ribbon next to their listing.

Payment Security

Our secure platforms use the latest technology to protect your payments and ensure your transaction and information are safe. We will never ask customers to pay cash or wire money. We actively monitor and take great care of your experience.

Ticket Protection

Vivid Seats employs a vast anti-fraud team who work to verify your tickets are accurate and transferred safely. We screen every transaction for your peace of mind, and customer service is available if you have a question. For some large events, we have staff on site to guarantee an incredible experience.

Helpful Tips for Buying Tickets

No matter where you buy your tickets, please follow these tips to avoid issues.

Buy From Trusted Sources

Don't buy tickets on the street. Instead, buy from trusted web sites that provide protection, e.g. a buyer guarantee.

Protect Your Tickets

Avoid sharing photos of tickets online—they can be copied instantly.

Check Credentials

Check for Third Party Confirmation and make sure the site is a member of the National Association of Ticket Brokers (NATB).

Use Secure Payments

Using cash is risky. Instead, use secure online payment methods that provide protection and transaction history.

Why Fans Choose Vivid Seats

Learn More About Vivid Seats