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Global Privacy Policy
Last updated on April 4, 2024
If you are a resident of the United States, Canada or any other country besides the United Kingdom, then this Privacy Policy (this "Policy") applies to the website located at www.vividseats.com and its associated webpages (“Site”), and the Vivid Seats mobile applications (“Apps”), each of which are owned and operated by Vivid Seats LLC (together with its parents, subsidiaries, and affiliated companies, "Vivid Seats", "we", or "us"). This Policy describes how Vivid Seats collects, shares, secures and uses the personal information you provide when you visit or use our Site and Apps. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. Kindly note that any consent you provide will be entirely voluntary. However, if you do not accept this policy, then you should not use, and are not authorized to use, the Site or Apps.
This Policy is available to consumers with disabilities. To access this Policy in an alternative downloadable format, please click here.
California Notice at Collection of Personal Information: We collect personal information listed below under “What Information Do We Collect?” for the purposes described below under “How Do We Use Information?” To learn more about our processing of information about California residents, your California privacy rights, including your right to opt out of the sale or sharing of personal information, please review these provisions and the “California and Colorado Residents” section.
Table of Contents
1. What Information Do We Collect?
We, our service providers, and other third parties acting on our behalf collect a variety of types of personal information. This may include when you use our Site and Apps, register or create an online account with us, and use our services. The information we collect may include the following information:
2. How do we collect information?
We collect personal information through our Site and Apps, and through email and other communications and interactions with you. We also obtain information about you from third parties, as described below:
A. Information You Provide
B. Information from Other Sources
We may acquire information from other sources as follows:
We may combine the information we receive from and about you, including information you provide to us and information collected automatically through our Site and Apps, as well as information collected offline, across other computers or devices that you may use, and from third party sources.
3. How Do We Use Information?
We use the personal information that we collect and obtain to conduct our business and to provide you with the products, services, and experiences that you request or that we think may be of interest to you. We use information:
4. How Do We Share Personal Information?
Except as provided in this Policy, we will not disclose, sell, or rent your personal information to any third parties without your consent.
We may share personal information as described below:
We also may share personal information that you have provided to us about others with certain third parties that require it such as sports teams, leagues, ticketing partners, and event sponsors or event organizers, for example, to grant passes to your guests. These recipients may also use the personal information for their marketing purposes.
5. Third Party Sites and Frames
Our Site and Apps include links to other websites whose privacy practices may differ from those of Vivid Seats. If you submit personal information to any of those sites, or to any third parties, your information is governed by their privacy policies. In addition, some of our pages utilize framing techniques to serve content from our partners while preserving the look and feel of our Site and Apps. When we use framing techniques, we display the logo of our partner, so that you will know that you are engaging with a third party. Please be aware that you are providing your personal information to these third parties and not to www.vividseats.com, and the third parties’ privacy policy will govern their use of your information. We encourage you to carefully read the privacy policy of any other website you visit, and of any third parties to whom you provide personal information.
6. Security and Retention
We use Secure Socket Layers (“SSL”) encryption technology through third-party providers where your personal and account information is required (such as a credit card number). All transaction information is processed under encrypted channels.
We follow generally accepted industry standards to protect your personal information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We will keep your personal information only for as long as necessary for the purposes for which it was collected, to provide you with products or services, to carry out legitimate business interests, and where otherwise required or permitted by law. If you have any questions about security on our Site and Apps, you can email us at privacy@vividseats.com.
7. Children's Privacy
Our Site and Apps are not directed to or intended to be used by individuals under the age of 16. We do not knowingly request, collect, or sell personal information from any person under 16 years of age without prior verifiable parental consent. If you believe that your child under the age of 16 has submitted personal information to us in connection with our Site or Apps, and without prior verifiable parental consent, please email us at privacy@vividseats.com so that we can take steps to delete the personal information that she or he provided in accordance with applicable law.
8. Your Choices and Privacy Rights
You have choices about how certain personal information is used and shared. Your choices relate to and include:
Depending on where you live, you may have some or all of the rights listed below in relation to personal information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
To make an access, deletion or correction request, please email privacy@vividseats.com. To submit a request to opt out of the sale or sharing of your information, or to opt out of targeted advertising, please follow the instructions on the page accessible via the "Do Not Sell or Share My Personal Information” link in the footer of our Site, or email us at privacy@vividseats.com. To opt out of targeted advertising by certain companies, please see the Section on “Interest-Based Advertising Choices” above. We will work to comply with your requests within the timeframes set out under applicable laws.
Vivid Seats will not discriminate against you in the event you exercise any of these privacy rights. However, before completing your request, we may need additional information to verify your identity. We will send you a link to verify your email address and may request additional documentation or information solely for the purpose of verifying your identity, such as your government issued ID. If you have an account with us, we will also verify your identity through our existing authentication practices for your account.
Depending on your location, you may also designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
You may also have the right to appeal our decision regarding a request related to these rights by contacting us at privacy@vivideseats.com.
9. California and Colorado Residents
This Section applies if you are a California or Colorado resident and supplements the information in other Sections of this Policy. For purposes of this Section, references to “personal information,” includes “sensitive personal information”, unless otherwise indicated.
Collection, Use and Disclosure of Personal Information. The table below sets out the categories of personal information that we collect and disclose (if applicable), including our collection and disclosure of information within the last 12 months, and our purposes for collecting such information:
|
Category of Personal Information Collected |
Purposes of collection / use |
Recipients of Personal Information |
|
Identifiers such as name, email address, telephone number and IP address Personal Information categories listed in the California Customer Records statute such as name and address |
To create and maintain user accounts; verify user identity when the user corresponds about their order; provide the services; facilitate sales of tickets; process, fulfill and deliver orders; anti-fraud verification; gather feedback on our services; marketing; targeted advertising |
Service providers; advertising partners; business partners; sports teams, sports leagues or event organizers |
|
Commercial information, such as information (including transaction and listing information) about tickets bought or sold, including tickets bought as a gift |
To provide the services; facilitate sales of tickets; process, fulfill and deliver orders; process payments |
Service providers; advertising partners; sports teams, sports leagues or event organizers |
|
Internet and other electronic network activity, such as device information, browsing navigation and other information regarding a user’s interaction with our Site or Apps Geolocation data such as IP address (and inferred city and state) |
For analytics; to enhance functionality of the Site and Apps; marketing; targeted advertising |
Service providers; advertising partners |
|
Visual information, such as your photograph, if you choose to provide it |
To verify user identity |
Service providers |
|
Inferences drawn from other information to create a profile reflecting a user’s preferences or behavior |
To provide the services; marketing; targeted advertising |
Service providers |
|
Sensitive information: Vivid Seats account log-in information (email address and password) |
To create and maintain user accounts; verify user identity; anti-fraud verification |
Service providers |
Further information about the purposes for which we collect the information is described in Section 3 above. Vivid Seats only uses and discloses sensitive personal information for the purposes specified in the California Consumer Privacy Act. In addition, as described above, we retain your personal information only for as long as necessary for the purposes for which it was collected, to provide you with products or services, to carry out legitimate business interests, and where otherwise required or permitted by law.
Sale and Sharing of Personal Information. We do not have actual knowledge that we “sell” or “share” the personal information of known minors under 16 years of age. However, we do sell and share certain categories of personal information, and in the preceding 12 months, have sold and shared personal information as follows:
|
Categories of Personal Information “Sold” and “Shared” |
Recipients of Personal Information |
|
Identifiers such as name, email address, telephone number and IP address. Personal Information categories listed in the California Customer Records statute such as name and address. Commercial information, such as information (including transaction and listing information) about tickets bought or sold, including tickets bought as a gift. |
Marketing and advertising partners for marketing and targeted advertising purposes. Sports teams, sports leagues and event organizers to help ensure access to the event and fulfilment of orders. Business partners who may provide you with special offers or promotional materials. |
|
Internet and other electronic network activity, such as device information, browsing navigation and other information regarding a user’s interaction with our Site or Apps. Geolocation data such as IP address (and inferred city and state). |
Marketing and advertising partners for marketing and targeted advertising purposes. |
California Privacy Rights
10. International Users
If you provide personal information through our Site or Apps, you agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion. The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information may be different than the laws and protections in your country. By using our Site or Apps, you agree to the transfer and processing of your information in accordance with US law. In the event you wish to withdraw consent, please email privacy@vividseats.com to delete your account and then cease using our services. Those who access or use our Site or Apps from jurisdictions outside the United States do so at their own choice and risk and are solely responsible for compliance with local law. While we take certain steps to safeguard your personal information, please note that the United States has NOT been deemed by the European Commission to ensure an adequate level of protection for personal information. Accordingly, the level of safeguards and legal protections provided in the United States or other non-European countries from which you may access our Site or Apps may not be as stringent as that under European Union privacy standards or the privacy laws of some other countries, possibly including your home jurisdiction.
11. Data Privacy Framework
We will treat all personal information subject to this Policy that is received from the EU, UK and Switzerland in accordance with Data Privacy Framework (“DPF”). Vivid Seats, as well as its U.S subsidiaries Vivid Picks, LLC, Vegas.com, LLC and LasVegas.com, LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Vivid Seats has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Vivid Seats has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the DPF program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
For the avoidance of doubt, Vivid Seats' adherence to the DPF does not apply to any human resources data.
Vivid Seats is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) related to its compliance with the DPF Principles.
12. European Residents
If you are a resident of the EU or Switzerland, you may have certain rights under data protection law in your jurisdiction with respect to your personal information, including the right to request access to, correct, amend, delete, limit the use of, or withdraw your consent for the processing of your personal information. You may also have the right to receive a copy of your personal information in a commonly used and machine-readable format and to transmit such data to another controller. To request deletion of, access to, or to make changes to personal information, or to otherwise exercise any of your rights in this paragraph, email us at privacy@vividseats.com. Please remember that if you delete or limit the use of your personal information, you may not be able to use the services provided through our Site or Apps.
Vivid Seats commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the Data Privacy Frameworks. EU and Swiss individuals with Data Privacy Framework inquiries or complaints should first contact Vivid Seats at privacy@vividseats.com. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://go.adr.org/dpf_irm.html for more information and to file a complaint In the event you have a dispute or complaint with respect to your personal data, you are entitled to invoke binding arbitration, which may be referred to the International Centre for Dispute Resolution at the America Arbitration Association.
14. Liability for Onward Transfers
Vivid Seats will transfer personal data to third parties only for limited and specific purposes. Vivid Seats will obtain contractual assurances from third parties that they will safeguard personal data in a manner consistent with this Policy and that they will provide at least the same level of protection as is required by the relevant DPF Principles. Vivid Seats recognizes its responsibility and potential liability for onward transfers to third parties.
14. Changes to Privacy Policy
We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Policy, we will notify you by posting the updated Policy on our Site, update the effective date at the top of this Policy prior to the change becoming effective, and take other steps to the extent required by applicable law. By continuing to use our Site or Apps after being notified of material changes to this Policy, you agree that the terms of this Policy as of the effective date will apply to information previously collected or collected in the future.
15. How can I give you feedback or contact you?
You can reach us by email at privacy@vividseats.com or by writing to us using the contact details below, or you can call us toll-free at 800.504.2851.
Vivid Seats LLC
24 E. Washington St., Floor 9
Chicago, IL 60602
privacy@vividseats.com
If you believe we have not properly addressed your concerns or that we have infringed upon your rights, please contact us so that we may properly address your concerns either via mail or email at the following:
Vivid Seats LLC
Attn: Legal
24 E. Washington St., Floor 9
Chicago, IL 60602
legal@vividseats.com
U.K. Privacy Policy
Last updated on May 30, 2024
Vivid Seats, LLC is a company registered in Delaware, USA with its registered office at 24 East Washington Street, Suite 900, Chicago, IL 60602, USA (collectively with our payment processing subsidiary Vivid Seats UK Ltd., “Vivid Seats“, “we“, “us“ or “our”).Vivid Seats operates the ticket-exchange website https://www.vividseats.com (the “Website”). You can find further information about us on the Website.
If you are a resident of the United Kingdom, this Privacy Policy (this "Policy") applies to this Website, our mobile application (the "App"), purchases through our customer call center (together, the “Vivid Seats Marketplace”). This Policy describes how Vivid Seats collects, shares, secures and uses the personal information you provide when you visit or use the Vivid Seats Marketplace. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. Vivid Seats, LLC is a controller of your personal information collected and processed through the Vivid Seats Marketplace.
This Policy is available to consumers with disabilities. To access this Policy in an alternative downloadable format, please click here.
Table of Contents
1. What Information Do We Collect?
We, our service providers and other third parties acting on our behalf collect your personal information when you use the Vivid Seats Marketplace, register or create an online account with us, and use our services, among others. The information we collect may include the following:
2. How Do We Collect Information?
We collect personal information through the Vivid Seats Marketplace, and through email and other communications and interactions with you. We also obtain information about you from third parties, as described below:
A. Information You Provide
B. Information from Other Sources
We may acquire information from other sources as follows:
We may combine the information we receive from and about you, including information you provide to us and information collected automatically through the Vivid Seats Marketplace, as well as information collected offline, across other computers or devices that you may use, and from third party sources.
3. How Do We Use Information?
We use the personal information that we collect and obtain to conduct our business and to provide you with the products, services, and experiences that you request or that we think may be of interest to you. We provide more information on the purposes and legal bases on which we process your personal information in the table below. Where we refer to our legitimate interests as our legal basis below, this is described in more detail in the column "Purpose of Use."
|
Purpose of Use |
Categories of Personal Data |
Legal Basis for Processing |
|
To provide you with services, including to administer, improve and secure the Vivid Seats Marketplace; provide you with accurate listings; fulfill your orders and sales and process your payments; pay you if your tickets sell; verify your identity and protect the integrity of the ticket marketplace; anti-fraud verification; to process, create, maintain and service your account; and to send you relevant newsletters, offers, and promotions, and provide you with products and services that you request or that we think may be of interest to you, including providing you with reward credits through our Rewards Program. We may use your IP address to infer your city and state location in order to recommend nearby events that may be of interest to you. This could include sending you emails, push notifications or alerts regarding such nearby events. |
|
|
|
To respond to you, when you place an order, correspond with us by email or otherwise communicate with us for customer service purposes, make a request or inquiry, enter a contest or sweepstakes, complete a survey or share a comment or concern. |
Contact Information |
|
|
For personalisation of your experiences with us, including to remember your interests and preferences, customise the listings and services we share with you on the Vivid Seats Marketplace and through email; to track and categorise your activity and interests on the Vivid Seats Marketplace (including by identifying the different devices you use); and to make your shopping experience with us more relevant. |
Device and browsing information |
|
|
For marketing and advertising, to send you marketing and advertising communications based on your interactions with us, including through the Vivid Seats Marketplace and email; to segment and build audiences and engage in interest-based advertising (referred to under certain laws as “targeted advertising”); to provide social media features; and to measure and analyze the performance of our advertising and online content. |
|
|
|
For analytics, to understand how you use the Vivid Seats Marketplace; to analyze the Vivid Seats Marketplace's traffic; to measure and analyze the performance of our ads on third party platforms; to understand the impact of our advertising and online content; to gather demographic information about our individual users and aggregate user base; to determine the methods and devices used to access the Vivid Seats Marketplace; and to improve our services. |
|
|
|
For our business purposes, to operate and improve upon our business and lawful business activities; to identify new customers; to update, expand, and analyze our records; for research; to determine your satisfaction with the Vivid Seats Marketplace and our services; to detect and prevent wireless device or other fraud or misuse of our services; to enforce, apply or comply with any of our terms or policies, including but not limited to this Policy, and for any other business purpose that is permitted by law. |
|
|
|
For legal, contractual and safety purposes, including to defend or protect us, our customers, you, or third parties from harm or in legal proceedings; to protect our rights; to protect our security and the security of our customers, employees, and property; to respond to court orders, lawsuits, subpoenas, and government requests; to address legal and regulatory compliance requirements; to comply with contracts and other agreements to which we are a party; and to notify you of changes to our terms, policies, or practices. |
|
|
4. How Do We Share Personal Information?
We may share personal information as described below:
We also may share personal information that you have provided to us about others with certain third parties that require it such as sports teams or event organisers, for example, to grant passes to your guests. These recipients may also use the personal information for their marketing purposes.
You may direct us not to share your personal information with third parties (other than our service providers), at any time, by sending an email to privacy@vividseats.com, or by following the removal instructions in the communications that you receive.
5. Third Party Websites and Frames
The Vivid Seats Marketplace includes links to other websites whose privacy practices may differ from those of Vivid Seats. If you submit personal information to any of those websites, or to any third parties, your information is governed by their privacy policies. In addition, some of our pages utilise framing techniques to serve content from our partners while preserving the look and feel of the Vivid Seats Marketplace. When we use framing techniques, we display the logo of our partner, so that you will know that you are engaging with a third party. Please be aware that you are providing your personal information to these third parties and not to www.vividseats.com, and the third parties’ privacy policy will govern their use of your information. We encourage you to carefully read the privacy policy of any other website you visit, and of any third parties to whom you provide personal information.
6. Security and Retention
We use Secure Socket Layers (“SSL”) encryption technology through third-party providers where your personal and account information is required (such as a credit card number). All transaction information is processed under encrypted channels.
We follow generally accepted industry standards to protect your personal information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We will keep your personal information only for as long as necessary for the purposes for which it was collected, to provide you with products or services, to carry out legitimate business interests, and where otherwise required or permitted by law. If you have any questions about security on the Vivid Seats Marketplace, you can email us at privacy@vividseats.com.
7. Children's Privacy
The Vivid Seats Marketplace is not directed to or intended to be used by individuals under the age of 16. We do not knowingly request or collect personal information from any person under 16 years of age without prior verifiable parental consent. If you believe that your child under the age of 16 has submitted personal information to us in connection with the Vivid Seats Marketplace, and without prior verifiable parental consent, please email us at privacy@vividseats.com so that we can take steps to delete the personal information that she or he has provided in accordance with applicable law.
8. Your Choices and Privacy Rights
You have choices about how certain personal information is used and shared. Subject to applicable data protection law, you may have the right to request access to, correct, amend, delete and restrict the processing of your personal information. Where we rely on your consent to process your personal information, you have the right to withdraw your consent to our processing of your personal information at any time. You may also have the right to receive a copy of your personal information in a commonly used and machine-readable format and to transmit such data to another controller. To request deletion of, access to, or to make changes to personal information, or to otherwise exercise any of your rights in this paragraph, email us at privacy@vividseats.com. Please remember that if you delete or limit the use of your personal information, you may not be able to use the services provided through the Vivid Seats Marketplace.
Note that before completing your request, we may need additional information to verify your identity. We will send you a link to verify your email address and may request additional documentation or information solely for the purpose of verifying your identity. If you have an account with us, we will verify your identity through our existing authentication practices for your account.
Subject to applicable law, you may also designate, in writing or through a power of attorney document, an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. You may also have the right to appeal our decision regarding a request related to these rights by contacting us at privacy@vivideseats.com.
You also have the right to lodge a complaint with the supervisory authority in the country in which you live or work. If you live or work in the UK, you have the right to lodge a complaint with the UK Information Commissioner’s Office. If you live or work in the EU, a full list of EU supervisory authorities’ contact details is available here.
9. Cookies and Other Tracking Technologies.
We, our affiliates and third parties use cookies such as Google Analytics in order to understand how you interact with the Vivid Seats Marketplace. If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available https://tools.google.com/dlpage/gaoptout/. Additionally, we, our affiliates and third parties may use other tracking technologies such as pixel tags, web beacons, SDKs, scripts and/or similar technologies on the Vivid Seats Marketplace and emails. As described further in the Privacy Preferences tool accessible via the footer of our Website, some of these cookies and similar technologies are necessary for the Website to function, while some optional technologies are used for certain functional purposes and to measure and analyze the performance of our ads on third party platforms. You can choose to decline all optional technologies in the Privacy Preferences tool accessible via the footer of our Website. You can also activate settings on your Internet browser to refuse the setting of some or all cookies, or take steps to remove existing cookies from your browser if you wish. Please keep in mind, however, that if you use your Internet browser settings to block all cookies (including essential/required cookies) you may not be able to access all or parts of the Vivid Seats Marketplace. For further information about managing cookies, please visit www.allaboutcookies.org. Please note that disabling or clearing cookies also may affect cookie-based opt-outs, including opt-outs set through our Privacy Preferences tool, by either preventing you from using such cookie-based opt-outs or clearing opt-outs that you have previously set, in which case you would have to revisit the applicable pages/tools and renew your opt-out after clearing cookies. In addition, our Website is not designed to respond to “Do Not Track” signals. Your mobile device may offer settings relating to cookies, pixel tags, SDKs, scripts and other similar technologies. We encourage to you to visit your device's help menu to learn about your options to limit tracking when using your device.
10. International Transfers
The Vivid Seats Marketplace is controlled and operated by Vivid Seats in the United States. To the extent that there is an international transfer of your personal data from the UK and EU to the United States in connection with your use of the Vivid Seats Marketplace, we rely on the EU-U.S. Data Privacy Framework and/or the UK-U.S. Data Bridge (see more information on this below), or where applicable, appropriate safeguards such as standard contractual clauses. Similarly, we rely on adequacy decisions and appropriate safeguards to transfer your personal information to other countries outside the EU/UK, where applicable. Please contact us at privacy@vividseats.com for more information, or for a copy of the safeguards on which we rely.
11. Data Privacy Framework
We will treat all personal information subject to this Policy that is received from the EU, UK and Switzerland in accordance with Data Privacy Framework. Vivid Seats participates in the EU-U.S. Data Privacy Framework (the “EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework and complies with the associated requirements regarding collection, use, and retention of personal information transferred from the EU, UK and Switzerland to the United States. Vivid Seats is subject to the investigatory and enforcement powers of the Federal Trade Commission and may be held liable in cases of onward transfers of data received from the EU, UK and Switzerland to third parties.
However, for the avoidance of doubt, Vivid Seats' adherence to the Data Privacy Frameworks does not apply to any human resources data. If there is any conflict between the terms in this Policy and the Data Privacy Framework Principles, the Data Privacy Framework Principles shall govern. To learn more about the Data Privacy Framework, and to see our certification, please visit https://www.dataprivacyframework.gov/s/.
Vivid Seats commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the Data Privacy Frameworks. EU, UK and Swiss individuals with Data Privacy Framework inquiries or complaints should first contact Vivid Seats at privacy@vividseats.com. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf for more information and to file a complaint. In the event you have a dispute or complaint with respect to your personal information, you are entitled to invoke binding arbitration, which may be referred to the International Centre for Dispute Resolution at the America Arbitration Association.
12. Changes to Privacy Policy
We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Policy, we will notify you by posting the updated Policy on our Website, update the effective date at the top of this Policy prior to the change becoming effective, and take other steps to the extent required by applicable law.
13. How can I give you feedback or contact you?
You can reach us by email at privacy@vividseats.com or by writing to us using the contact details below, or you can call us toll-free at +44 800 066 8980.
Vivid Seats LLC
24 E. Washington St., Suite 900
Chicago, IL 60602
USA
privacy@vividseats.com
If you believe we have not properly addressed your concerns or that we have infringed upon your rights, please contact us so that we may properly address your concerns either via mail or email at the following:
Vivid Seats LLC
24 E. Washington St., Suite 900
Chicago, IL 60602
USA
ATTN: Legal Department
legal@vividseats.com