Privacy Policy
Last updated on March 18, 2024
This Privacy Policy (this "Policy") applies
to the website located at www.vividseats.com and its
associated webpages (“Site”), and the Vivid Seats mobile applications (“Apps”),
each of which are owned and operated by Vivid Seats LLC (together with its parents, subsidiaries, and
affiliated companies, "Vivid Seats", "we", or "us"). This Policy describes
how Vivid Seats collects, shares, secures and uses the personal information you provide when you visit
or use our Site and Apps. It also describes the choices available to you regarding the use of, your
access to, and how to update and correct your personal information. Kindly note that any consent you
provide will be entirely voluntary. However, if you do not accept this policy, then you should not use,
and are not authorized to use, the Site or Apps.
This Policy is available to consumers with
disabilities. To access this Policy in an alternative downloadable format, please click here.
California Notice at Collection of Personal
Information: We collect personal
information listed below under “What Information Do We Collect?” for the purposes described
below under “How Do We Use Information?” To learn more about our processing of information
about California residents, your California privacy rights, including your right to opt out of the sale
or sharing of personal information, please review these provisions and the “California and
Colorado Residents” section.
Table of Contents
1. What Information Do We
Collect?
We, our service providers and other third parties
acting on our behalf collect a variety of types of personal information. This may include when you use
our Site and Apps, register or create an online account with us, and use our services. The information
we collect may include the following information:
- Contact Information, such as your name, email address, mailing
address, zip code, postal code, phone number, and location-based information (including city and
state derived from your IP address);
- Account Information, such as your email address, password and
birthday;
- Device and browsing information, including IP address, referral website,
browser and device type, operating system version, webpage navigation, information about how often
you use our Site and Apps, the events that occur within the Site and Apps, aggregated usage,
performance data, where the application was downloaded from, and other information about your
activities on our Site and other websites and our Apps (collectively, "automatically collected
information");
- Listing information of tickets listed for sale
on our marketplace, including
event, location of the event, quantity, section and row of the tickets, and physical location of the
tickets;
- Purchase and sale information relating to tickets bought or sold through our
Site and Apps, including billing address, credit card or other payment information, links, PayPal
address, name and address of a gift recipient, and name and phone number of a third person who will
pick up items for you;
- Your photograph, only if you agree to provide it and then upload
it, may be collected for the purpose of verifying your identity when creating an account with us or
buying or selling tickets on our Site and Apps.
- Publicly available information and purchased
information, including
information about you from publicly available databases (such as demographic information, media
consumption, previous purchases, shopping habits, loyalty program information, lifestyle preferences
or information to validate or update the information we collect from or about you) and information
purchased from your cell phone company and your email domain. This information is collected for the
purpose of anti-fraud verification and marketing;
- Information you provide through social
media, including information
that you use in connection with our Site and Apps, or that share or allow you to share information
with us, such as Facebook. For example, if you use functionalities, plugins, widgets, or tools from
social media platforms or networks in connection with our Site and Apps (for example, to share
purchases and other content from our Site and Apps with your friends and followers on social media),
we will collect the information that you share with us, or that those social media platforms or
networks share with us; and
- Other information or content that you provide through our publicly accessible
blogs and community forums. Any information you provide in these areas may be read, collected, and
used by others who access them.
2. How do we collect information?
We collect personal information through our Site and
Apps, and through email and other communications and interactions with you. We also obtain information
about you from third parties, as described below:
A. Information You Provide
- Information you share when you use the Site and
Apps, such as when you visit
us online, purchase tickets or list tickets for sale, create an account with us, participate in
anti-fraud verification, subscribe to our email newsletter, post information or content to our
publicly available blogs or community forums, contact us for customer support or otherwise
communicate with us, enter contests or sweepstakes, participate in surveys, or register for other
activities on our Site and Apps;
- Information automatically
collected, including
information that we, our affiliates and/or third parties we work with collect from the computer,
tablet, phone, or other device that you use to access our Site or Apps, or that you use to open an
email from us. This information may be collected through first-party and third-party cookies, pixel
tags, web beacons, SDKs, scripts, and/or similar technologies on our Site, Apps and emails, as
described further in the Privacy Preferences tool accessible via the footer of our Site, or through
mobile analytics software that allows us to better understand the functionality of our Apps on your
phone. This collection includes automatically collected information, and generally does not include
personal information that directly identifies you unless you provide it through our Site or Apps or
you choose to share it with us.
B. Information from Other
Sources
We may acquire information from other sources as
follows:
- From other trusted third-party
sources, to update or
supplement the information that you provide or that we collect automatically. This includes, for
example, information from service providers that we use, publicly available databases or third
parties from whom we have purchased data such as public databases or data aggregators, and
information purchased from your cell phone company and your email domain. You authorize your wireless carrier to use or disclose information about
your account and your wireless device, if available, to us or our service providers for the
duration of your business relationship, solely to help them identify you or your wireless device
and to prevent fraud. See Section 3 below for how we treat your data.
- From our partners and service
providers, including, for
example, business partners, analytics vendors, marketing partners, advertising networks, search
information providers and service providers. We may use this information to help us maintain the
accuracy of the information we collect, personalize your experience with our services, target our
communications so that we can inform you of products, services or other offers that may be of
interest to you, to measure quality and responses, and for internal business analysis or other
business purposes, including those described below in Section 3.
- Information provided about you by other users
of our Site or Apps (for
example, when another user purchases tickets for you as a gift, or when another user designates you
to pick up tickets on his or her behalf).
We may combine the information we receive from and
about you, including information you provide to us and information collected automatically through our
Site and Apps, as well as information collected offline, across other computers or devices that you may
use, and from third party sources.
3. How Do We Use Information?
We use the personal information that we collect and
obtain to conduct our business and to provide you with the products, services, and experiences that you
request or that we think may be of interest to you. We use information:
- To provide you with services, including to administer, improve and secure the
Site and Apps, provide you with accurate listings, fulfill your orders and process your payments,
pay you if your tickets sell, calculate shipping options, verify your identity and protect the
integrity of the ticket marketplace, anti-fraud verification, process, create, maintain and service
your account, send you relevant newsletters, offers, and promotions, and provide you with products
and services that you request or that we think may be of interest to you, including providing you
with reward credits through our Rewards Program. We may use your IP address to infer your city and
state location in order to recommend nearby events that may be of interest to you. This could
include sending you emails, push notifications or alerts regarding such nearby events;
- To contact you and deliver information to you that, in some
cases, is targeted to your interests. These communications may contain links for preference
management and, where appropriate, unsubscribe links should you decide you do not want to receive
further communications;
- To respond to you, when you place an order, correspond with us by
email or otherwise communicate with us for customer service purposes, make a request or inquiry,
enter a contest or sweepstakes, complete a survey or share a comment or concern;
- For personalization of your experiences with us, including to remember
your interests and preferences, customize the listings and services we share with you on the Site,
Apps and through email, track and categorize your activity and interests on our Site and Apps
(including by identifying the different devices you use), and make your shopping experience with us
more relevant;
- For marketing and advertising, to send you
marketing and advertising communications based on your interactions with us, including through the
Site, Apps and email, to segment and build audiences and engage in interest-based advertising
(referred to under certain laws as “targeted advertising”), to provide social media
features, and to measure and analyze the performance of our advertising and online content;
- For analytics, to understand how you use our Site and Apps,
analyze our Site and Apps traffic, measure and analyze the performance of our ads on third party
platforms, understand the impact of our advertising and online content, to gather demographic
information about our individual users and aggregate user base, to determine the methods and devices
used to access our Site and Apps, and to improve our services;
- For our business purposes, to operate and improve upon our business and
lawful business activities, to identify new customers, to update, expand, and analyze our records,
for research, to determine your satisfaction with our Site, Apps and services, to detect and prevent
wireless device or other fraud or misuse of our services, to enforce, apply or comply with any of
our terms or policies, including but not limited to this Policy, and for any other business purpose
that is permitted by law; and
- For legal, contractual and safety
purposes, including to defend
or protect us, our customers, you, or third parties from harm or in legal proceedings, protect our
rights, protect our security and the security of our customers, employees, and property, respond to
court orders, lawsuits, subpoenas, and government requests, address legal and regulatory compliance,
comply with contracts and other agreements to which we are a party, and notify you of changes to our
terms, policies, or practices.
4. How Do We Share Personal Information?
Except as provided in this Policy, we will not
disclose, sell, or rent your personal information to any third parties without your consent.
We may share personal information as described below:
- With service providers that perform certain
functions. These third parties
may only use personal information as necessary to provide these services to us and not for their own
promotional purposes. These include the following service providers who use personal information:
- For the purpose of processing payments.
- For the purpose of delivering your tickets,
whether that is electronically or physically, and ensuring you successfully access your
seats.
- For the purpose of preventing fraudulent
purchases and sales through our marketplace.
- For the purpose of analyzing data to
provide you a better customer experience.
- For the purpose of gathering feedback on
your experience with Vivid Seats.
- For the purpose of providing you with
customer support. This may include offshore customer contact and call
centers.
- With select business partners, so that they can provide you with special offers,
promotional materials, and other materials that may be of interest to you. This includes our
partners that are listed on our Site and Apps. The information we give these partners may include
your name, email address, phone number, and billing address. These entities’ use of such
information is subject to their respective privacy policies.
- With marketing and advertising
partners, we may allow
marketing and advertising partners to use cookies, pixel tags, web beacons, SDKs, scripts
and/or similar technologies on our Site, Apps and emails to collect information about you and your
activities on the Site and Apps, as described further in Section 8 below and in the Privacy
Preferences tool accessible via the footer of our Site. We also share information directly with
marketing and advertising partners to help segment and build audiences to support our interest-based
advertising on third-party platforms. We do not use cookies or similar technologies for the purpose
of delivering retargeted ads on third party websites or services.
- To respond to subpoenas, lawful requests by public authorities, court
orders, or other legal process, as required by law, or to establish or exercise our legal rights or
defend against legal claims;
- To protect us and our users, with the
rights, property, or safety of
Vivid Seats, our users, or others, including for fraud protection;
- In the event of a sale or
merger, of some or all of our
business or a merger with another company, you will be notified via email and/or a prominent notice
on our Site and/or Apps of any change in ownership; or
- With your prior consent to do so.
We also may share personal information that you have provided to us about others with certain third parties that require it such as sports teams, leagues, ticketing partners, and event sponsors or event organizers, for example, to grant passes to your guests. These recipients may also use the personal information for their marketing purposes.
5. Third Party Sites and
Frames
Our Site and Apps include links to other websites whose
privacy practices may differ from those of Vivid Seats. If you submit personal information to any of
those sites, or to any third parties, your information is governed by their privacy policies. In
addition, some of our pages utilize framing techniques to serve content from our partners while
preserving the look and feel of our Site and Apps. When we use framing techniques, we display the logo
of our partner, so that you will know that you are engaging with a third party. Please be aware
that you are providing your personal information to these third parties and not to www.vividseats.com,
and the third parties’ privacy policy will govern their use of your information. We encourage you
to carefully read the privacy policy of any other website you visit, and of any third parties to whom
you provide personal information.
6. Security and Retention
We use Secure Socket Layers (“SSL”)
encryption technology through third-party providers where your personal and account information is
required (such as a credit card number). All transaction information is processed under encrypted
channels.
We follow generally accepted industry standards to
protect your personal information, both during transmission and once we receive it. No method of
transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore,
while we strive to use commercially acceptable means to protect your personal information, we cannot
guarantee its absolute security.
We will keep your personal information only for as long
as necessary for the purposes for which it was collected, to provide you with products or services, to
carry out legitimate business interests, and where otherwise required or permitted by law. If you have
any questions about security on our Site and Apps, you can email us at privacy@vividseats.com.
7. Children's Privacy
Our Site and Apps are not directed to or intended to be
used by individuals under the age of 16. We do not knowingly request, collect, or sell personal
information from any person under 16 years of age without prior verifiable parental consent. If you
believe that your child under the age of 16 has submitted personal information to us in connection with
our Site or Apps, and without prior verifiable parental consent, please email us
at privacy@vividseats.com so that we can take steps to delete the personal information that she or he
provided in accordance with applicable law.
8. Your Choices and Privacy
Rights
You have choices about how certain personal information
is used and shared. Your choices relate to and include:
- Testimonials. We display personal testimonials of satisfied
customers on our Site and/or Apps in addition to other endorsements. If you have provided us or a
third party with a testimonial or review, we may post your testimonial along with your name. If you
wish to update or delete your testimonial, you can contact us at privacy@vividseats.com.
- Social Media Platforms and
Networks. We encourage you to
review your privacy options and settings with the social media platforms and networks you use to
understand what choices you have about sharing information from those platforms and networks with
us.
- Email Choices. You can opt out of marketing or advertising
emails by contacting us at privacy@vividseats.com or by utilizing the "unsubscribe" link or following
other instructions noted in marketing or advertising emails you receive from us. Please note that
opting out of receiving marketing or advertising emails from us will not apply to transactional
communications or legal notices, for example, emails about your orders or about changes to our
terms, policies, or business practices.
- Managing Cookies. We, our affiliates and third parties use cookies
such as Google Analytics in order to understand how you interact with our Site and Apps. If you wish
to prevent your data from being used by Google Analytics, Google has developed the Google Analytics
opt-out browser add-on available https://tools.google.com/dlpage/gaoptout/. Additionally, we, our
affiliates and third parties may use other tracking technologies such as pixel tags, web beacons,
SDKs, scripts and/or similar technologies on our Site, Apps and emails. As described further in the
Privacy Preferences tool accessible via the footer of our Site, some of these cookies and similar
technologies are necessary for the Site to function, while some optional technologies are used for
certain functional purposes and to measure and analyze the performance of our ads on third party
platforms. You can choose to decline all optional technologies in the Privacy Preferences tool
accessible via the footer of our Site. You can also activate settings on your Internet browser to
refuse the setting of some or all cookies, or take steps to remove existing cookies from your
browser if you wish. Please keep in mind, however, that if you use your Internet browser settings to
block all cookies (including essential/required cookies) you may not be able to access all or parts
of our Site and Apps and services. For further information about managing cookies, please visit www.allaboutcookies.org. Please
note that disabling or clearing cookies also may affect cookie-based opt-outs, including opt-outs
set through our Privacy Preferences tool, by either preventing you from using such cookie-based
opt-outs or clearing opt-outs that you have previously set, in which case you would have to revisit
the applicable pages/tools and renew your opt-out after clearing cookies. In addition, our Site is
not designed to respond to “Do Not Track” signals.
- Mobile Devices. Your mobile device may offer settings relating to
cookies, pixel tags, SDKs, scripts and other similar technologies. We encourage to you to
visit your device's help menu to learn about your options to limit tracking when using your
device.
- Interest-Based Advertising
Choices. As described above,
we may use audience builders and similar tools offered by third parties, and engage in
interest-based advertising on third party sites. To understand your choices for receiving more
relevant advertising provided on across other websites and online services, please review the
information below:
- To learn more about such interest-based
advertising, and to opt out of such collection and use for interest-based advertising by the
Digital Advertising Alliance (DAA) participating companies, please visit
http://optout.aboutads.info.
- To opt out from the use of information
about your online activities for interest-based advertising by Network Advertising
Initiative (NAI) member companies, please visit http://optout.networkadvertising.org.
- To opt-out of the use of your mobile device
ID for targeted advertising, please see http://www.aboutads.info/appchoices.
- On your mobile device, you may also adjust
your privacy and advertising settings to control whether you want to receive more relevant
advertising.
- Even if you opt out, you still may receive
advertising from us that is not customized or advertising from other third parties if they
are not a DAA or NAI participating company.
- Rewards Program. You may withdraw from our Rewards Program at any
time by e-mailing us at privacy@vividseats.com.
- Access, Deletion, and Correction
Requests. Upon request, Vivid
Seats will provide you with information about whether we hold any of your personal information and
how it has been used and/or disclosed. You may update your personal information by making a change
on the member information page. You may update or delete your personal information or request a
correction to your personal information by emailing us at privacy@vividseats.com. However, we need
to retain all information for active accounts to provide you services. To request that we deactivate
your account, please contact us at privacy@vividseats.com. We will respond to your request within a
reasonable timeframe. We will retain and use your information, even if your account is deactivated,
only as is necessary to comply with our legal obligations, resolve disputes, and enforce our
agreements.
- Additional Choices. You may have the right to opt out of (i)
disclosures of your personal information to third parties who are not service providers; or (ii)
uses of your personal information by third parties who are not service providers. To request to
limit the use and disclosure of your personal information, please visit our
Do Not Sell or Share My Personal Information page.
Depending on where you live, you may have some or all
of the rights listed below in relation to personal information that we have collected about you.
However, these rights are not absolute, and in certain cases, we may decline your request as permitted
by law.
- Right to Access/Know. You may have a right to request that we confirm
whether we process information about you and give you access to that information in a portable and,
to the extent technically feasible, readily usable format that allows you to transmit the
information to another business without impediment. If you are a California resident, you may request
the following information about our collection, use and disclosure of your personal
information:
- categories of personal information we have
collected, disclosed for a business purpose, sold, or shared;
- categories of sources from which we
collected personal information;
- the business or commercial purposes for
collecting, selling, and/or sharing personal information;
- categories of third parties to whom the
personal information was disclosed for a business purpose, sold, or shared; and
- specific pieces of personal information we
have collected.
- Right to
Delete. You may have a right to request that we delete personal information we
maintain about you. However, please note that we generally need to
retain information for active accounts to continue to provide you services. To request that we
deactivate your account, please contact us at privacy@vividseats.com. We will respond to your
request within a reasonable timeframe. We will retain and use information, even if your account is
deactivated, only as is necessary to comply with our legal obligations, resolve disputes, and
enforce our agreements.
- Right to
Correct. You may have a right to request that we correct inaccurate personal
information we maintain about you. You may update your personal information by making
a change on the member information page.
- Right to Opt Out of Sale, Sharing or Targeted
Advertising: You may request
to opt out of Vivid Seats’ “sale” and “sharing” of your personal
information to third parties, and opt out of Vivid Seat’s processing of personal information
for targeted advertising. If you opt out, going forward, we will not engage in certain types of data
sharing and processing for the purpose of interest-based or targeted advertising, unless you
later direct us to do so. Please note, however, that while certain US state laws (including
California) consider Vivid Seats’ disclosure of personal information to third parties to be a
“sale”, Vivid Seats does not sell personal information for monetary consideration,
including to third parties for the third party to license or sell the personal information to other
third parties, and therefore does not “sell” personal information as defined under
certain other US state laws (including Virginia and Nevada). If you are a resident of Nevada,
Virginia or other US states, and wish to submit an inquiry regarding our privacy practices, please
contact us at privacy@vividseats.com.
To make an access, deletion or correction request,
please email privacy@vividseats.com. To submit a request to opt out of the sale or sharing of your
information, or to opt out of targeted advertising, please follow the instructions on the page
accessible via the "Do Not Sell or Share My Personal Information” link in the footer of our
Site, or email us at privacy@vividseats.com. To opt out of targeted advertising by certain companies,
please see the Section on “Interest-Based Advertising Choices” above. We will work to comply
with your requests within the timeframes set out under applicable laws.
Vivid Seats will not discriminate against you in the
event you exercise any of these privacy rights. However, before completing your request, we may need
additional information to verify your identity. We will send you a link to verify your email address and
may request additional documentation or information solely for the purpose of verifying your identity,
such as your government issued ID. If you have an account with us, we will also verify your identity
through our existing authentication practices for your account.
Depending on your location, you may also designate, in
writing or through a power of attorney document, an authorized agent to make requests on your behalf to
exercise your rights. Before accepting such a request from an agent, we will require that the agent
provide proof you have authorized them to act on your behalf, and we may need you to verify your
identity directly with us.
You may also have the right to appeal our decision
regarding a request related to these rights by contacting us at privacy@vivideseats.com.
9. California and Colorado Residents
This Section applies if you are a California or
Colorado resident, and supplements the information in other Sections of this Policy. For purposes of
this Section, references to “personal information” includes “sensitive personal
information”, unless otherwise indicated.
Collection, Use and Disclosure of Personal
Information. The table below sets
out the categories of personal information that we collect and disclose (if applicable), including our
collection and disclosure of information within the last 12 months, and our purposes for collecting such
information:
Category of Personal Information
Collected
|
Purposes of collection /
use
|
Recipients of Personal
Information
|
Identifiers such as name, email
address, telephone number and IP address
Personal Information categories listed
in the California Customer Records statute such as name and address
|
To create and maintain user accounts;
verify user identity when the user corresponds about their order; provide the services;
facilitate sales of tickets; process, fulfill and deliver orders; anti-fraud
verification; gather feedback on our services; marketing; targeted
advertising.
|
Service providers; advertising
partners; business partners; sports teams, sports leagues or event
organizers.
|
Commercial information, such as
information (including transaction and listing information) about tickets bought or
sold, including tickets bought as a gift
|
To provide the services; facilitate
sales of tickets; process, fulfill and deliver orders; process payments.
|
Service providers; advertising
partners; sports teams, sports leagues or event organizers.
|
Internet and other electronic network
activity, such as device information, browsing navigation and other information
regarding a user’s interaction with our Site or Apps
Geolocation data such as IP address
(and inferred city and state)
|
For analytics; to enhance functionality
of the Site and Apps; marketing; targeted advertising.
|
Service providers; advertising
partners.
|
Visual information, such as your
photograph, if you choose to provide it
|
To verify user
identity.
|
Service providers.
|
Inferences drawn from other information
to create a profile reflecting a user’s preferences or
behavior
|
To provide the services; marketing;
targeted advertising.
|
Service providers.
|
Sensitive information: Vivid Seats
account log-in information (email address and password)
|
To create and maintain user accounts;
verify user identity; anti-fraud verification.
|
Service providers.
|
Further information about the purposes for which we
collect the information is described in Section 3 above. Vivid Seats only uses and discloses sensitive
personal information for the purposes specified in the California Consumer Privacy Act. In addition, as
described above, we retain your personal information only for as long as necessary for the purposes for
which it was collected, to provide you with products or services, to carry out legitimate business
interests, and where otherwise required or permitted by law.
Sale and Sharing of Personal Information.
We do not have actual knowledge that
we “sell” or “share” the personal information of known minors under 16 years of
age. However, we do sell and share certain categories of personal information, and in the preceding 12
months, have sold and shared personal information as follows:
Categories of Personal Information
“Sold” and “Shared”
|
Recipients of Personal
Information
|
Identifiers such as name, email
address, telephone number and IP address.
Personal Information categories listed
in the California Customer Records statute such as name and
address.
Commercial information, such as
information (including transaction and listing information) about tickets bought or
sold, including tickets bought as a gift.
|
Marketing and advertising partners for
marketing and targeted advertising purposes.
Sports teams, sports leagues and event
organizers to help ensure access to the event and fulfilment of
orders.
Business partners who may provide you
with special offers or promotional materials.
|
Internet and other electronic network
activity, such as device information, browsing navigation and other information
regarding a user’s interaction with our Site or Apps.
Geolocation data such as IP address
(and inferred city and state).
|
Marketing and advertising partners for
marketing and targeted advertising purposes.
|
California Privacy Rights
- Opt-Out: To submit a request to opt out of the sale or
sharing of your information, please click on the "Do Not Sell or Share My Personal
Information” link which is also in the footer of our Site.
- Shine the Light: You may request and obtain once per year, free of
charge, information about our disclosure of personal information to third parties or affiliated
companies for their direct marketing purposes.
10. International Users
If you provide personal information through our Site or
Apps, you agree that the personal information will be transferred to and processed in the United States
of America and any other country or jurisdiction at our sole discretion. The laws that apply to the use
and protection of personal information in the United States or other countries or jurisdictions in which
we transfer or process personal information may be different than the laws and protections in your
country. By using our Site or Apps, you agree to the transfer and processing of your information in
accordance with US law. In the event you wish to withdraw consent, please email privacy@vividseats.com to delete your account and then cease using our services. Those who
access or use our Site or Apps from jurisdictions outside the United States do so at their own choice
and risk and are solely responsible for compliance with local law. While we take certain steps to
safeguard your personal information, please note that the United States has NOT been deemed by the
European Commission to ensure an adequate level of protection for personal information. Accordingly, the
level of safeguards and legal protections provided in the United States or other non-European countries
from which you may access our Site or Apps may not be as stringent as that under European Union privacy
standards or the privacy laws of some other countries, possibly including your home jurisdiction.
11. Data Privacy Framework
We will treat all personal information subject to this Policy that is received from the EU, UK and Switzerland in accordance with Data Privacy Framework (“DPF”). Vivid Seats complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Vivid Seats has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Vivid Seats has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the DPF program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
For the avoidance of doubt, Vivid Seats' adherence to the DPF does not apply to any human resources data.
12. European Residents
If you are a resident of the EU or Switzerland, you may
have certain rights under data protection law in your jurisdiction with respect to your personal
information, including the right to request access to, correct, amend, delete, limit the use of, or
withdraw your consent for the processing of your personal information. You may also have the right to
receive a copy of your personal information in a commonly used and machine-readable format and to
transmit such data to another controller. To request deletion of, access to, or to make changes to
personal information, or to otherwise exercise any of your rights in this paragraph, email us at privacy@vividseats.com. Please
remember that if you delete or limit the use of your personal information, you may not be able to use
the services provided through our Site or Apps.
Vivid Seats commits to resolve complaints about our
collection or use of your personal information transferred to the U.S. pursuant to the Data Privacy
Frameworks. EU and Swiss individuals with Data Privacy Framework inquiries or complaints should first
contact Vivid Seats at privacy@vividseats.com. If you do not receive timely acknowledgment of your
complaint, or if your complaint is not satisfactorily addressed, please
visit https://go.adr.org/dpf_irm.html for more information and to file a complaint In the event you have a
dispute or complaint with respect to your personal data, you are entitled to invoke binding arbitration,
which may be referred to the International Centre for Dispute Resolution at the America Arbitration
Association.
13. Changes to Privacy Policy
We may make changes to this Policy, and may apply any
changes to information previously collected, as permitted by law. When we make material changes to this
Policy, we will notify you by posting the updated Policy on our Site, update the effective date at the
top of this Policy prior to the change becoming effective, and take other steps to the extent required
by applicable law. By continuing to use our Site or Apps after being notified of material changes to
this Policy, you agree that the terms of this Policy as of the effective date will apply to information
previously collected or collected in the future.
14. How can I give you feedback or contact
you?
You can reach us by email at privacy@vividseats.com or by
writing to us using the contact details below, or you can call us toll-free at 800.504.2851.
Vivid Seats LLC
24 E. Washington St., Floor 9
Chicago, IL 60602
privacy@vividseats.com
If you believe we have not properly addressed your
concerns or that we have infringed upon your rights, please contact us so that we may properly address
your concerns either via mail or email at the following:
Vivid Seats LLC
Attn: Legal
24 E. Washington St., Floor 9
Chicago, IL 60602
legal@vividseats.com