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Vivid Seats Rewards Terms and Conditions

Vivid Seats Rewards Terms and Conditions

Effective as of September 27, 2022

 

PLEASE NOTE: Changes were made to the Rewards Program as of September 27, 2022 (“Effective Date”). These changes relate to opt-in enrollment requirements for customers following the Effective Date. Please note that all Reward Credits and Stamps issued prior to these changes will have the expiration dates and value noted in your account as they did prior to September 27, 2022, whether or not you opt-in to or are otherwise enrolled in the Rewards Program following the Effective Date, and shall be subject to the Reward Terms and Conditions in effect as of the time that the Reward Credits and Stamps were earned. All capitalized words contained herein have the meaning defined below.

Vivid Seats Rewards (“Rewards Program”) is a program offered by Vivid Seats, beginning August 5, 2019 (“Launch Date”) to users of vividseats.com (“VS Website”), the Vivid Seats App, version 113.0 and newer for iOS and version 124.0 and newer for android (“VS App”) and for those customers who make purchases from Vivid Seats by telephone from our contact center (the “VS Contact Center”). As of July 21, 2022, the Rewards Program is also offered to users of the Vivid Picks App, version 1.5.0 and newer for iOS and version 1.8.0 and newer for android (“Vivid Picks App”).  The VS Contact Center, VS Website, VS App, VS Contact Center, and Vivid Picks App collectively form the “VS Sales Channels”. These Vivid Seats Rewards Program Terms and Conditions (the “Reward Terms”) establish the terms and conditions applicable to all purchases through the VS Sales Channels and your participation in the Rewards Program. Please read these terms carefully. By making purchases through the VS Sales Channels and participating in the Rewards Program, you agree to comply with these Reward Terms and the Vivid Seats Terms of Use (“Site Terms”). If you do not agree to be bound by both the Reward Terms and the Site Terms, do not make any purchases through the VS Sales Channels or participate in the Rewards Program.

 

How to Participate:

Participation in the Rewards Program is limited to individuals only and is limited to one account per individual (“you” or “Participant”).  The Rewards Program is void where prohibited by applicable federal, state, or local laws or regulations. The Reward Terms are subject to such changes as may be necessary to comply with such laws or regulations.

Participation and enrollment requirements vary based on your Vivid Seats purchase history prior to the Effective Date and the VS Sales Channel(s) you use for Eligible Purchases (defined below) on or after the Effective Date.

To participate in the Rewards Program, you must register an account, and either (i) meet the definition of a Repeat Customer below; (ii) make an Eligible Purchase via the VS App or Vivid Picks App following the Effective Date; or (iii) affirmatively opt-in to the Rewards Program via the VS App. By doing so, you understand and agree that (x) you will be opted-in to the Rewards Program and (y) these additional Reward Terms shall apply to your participation in the Rewards Program.

“New Customer” means a customer who has not previously made an Eligible Purchase from Vivid Seats through any of the VS Sales Channels and first registers an account with Vivid Seats on or after the Effective Date.

“Repeat Customer” means a customer who registered an account with Vivid Seats prior to the Effective Date and has made two or more Eligible Purchases since July 27, 2021.

“Legacy Customer” means a customer who registered an account with Vivid Seats prior to the Effective Date and is not a Repeat Customer.

Enrollment Requirements:

  • All Customers: Any customer who makes an Eligible Purchase through the VS App or Vivid Picks App (who was not already enrolled in or opted-in to the Rewards Program) will be auto-enrolled in the Rewards Program for that and future Eligible Purchases.

 

  • New Customers: New Customers who make an Eligible Purchase via the VS Website (and who have not previously made an Eligible Purchase via the VS App or Vivid Picks App) must opt-in to the Rewards Program in the VS App to enroll and start earning Stamps. Notwithstanding the foregoing, if the New Customer makes an Eligible Purchase through the VS App or Vivid Picks App, they will be auto-enrolled in the Rewards Program for that and future Eligible Purchases.

 

  • Repeat Customers: Repeat Customers were auto-enrolled in the Rewards Program and will remain enrolled in the Rewards Program for all future Eligible Purchases. Repeat Customers do not need to take any actions to continue earning Stamps, and all Stamps and Reward Credits earned prior to the Effective Date will remain in their accounts for their stated duration.

 

  • Legacy Customers: Legacy Customers must opt-in to the Rewards Program in the VS App to enroll and start (or continue, as applicable) earning Stamps. Notwithstanding the foregoing, a Legacy Customer who makes an Eligible Purchase via the VS App or Vivid Picks App will be automatically enrolled in the Rewards Program for that and future Eligible Purchases. All Stamps and Reward Credits (if applicable) earned by Legacy Customers prior to the Effective Date will remain in their accounts for their stated duration, whether or not they opt-in to the Rewards Program or are enrolled by making any Eligible Purchase via the VS App or Vivid Picks App.

 

How the Rewards Program works:

Each ticket purchased within an Eligible Purchase shall be eligible to earn a stamp (each a “Stamp”) that will be added to your Rewards account. Each Stamp shall have a value determined by the Eligible Price (defined below) of the ticket that earned the Stamp.  For every ten (10) Stamps you earn, you will receive a “Reward Credit” that shall be calculated by taking the average value of the Eligible Price for the ten Stamps.

The “Eligible Price” means any actual dollars spent on an Eligible Purchase towards the ticket cost, less any dollars spent on taxes, services fees, delivery fees and Processing Costs.

Processing Costs” means an amount equal to 25% of any actual dollars (less any dollars spent on taxes, service fees and delivery fees) spent on an Eligible Purchase.

An "Eligible Purchase" means a purchase of tickets from the Vivid Seats Sales Channels that results in a confirmed order that is either made: (i) by a Repeat Customer (whether before or after the Effective Date); (ii) by a Legacy Customer or New Customer following affirmative opt-in to the Rewards Program, as set forth above; or (iii) via the VS App or Vivid Picks App.  You will know that your order has been “confirmed” when you receive a confirmation email. The Eligible Price for each Eligible Purchase is calculated and then a Stamp for that value will be issued to you.  The following additional items also will qualify as Eligible Purchases:

  • Orders for parking passes (one Stamp per pass); and
  • Purchases made using Reward Credit or store credit issued to you as compensation for a canceled event.

The following purchases will not qualify as “Eligible Purchases” and any money spent on such purchases shall not result in the issuance of a Stamp:

  • Purchases not made from a Vivid Seats Sales Channel;
  • Purchases made from Vivid Seats prior to the Launch Date of the Rewards Program;
  • Purchases made after the Launch Date that did not qualify as an Eligible Purchase under the Rewards Terms and Conditions then in effect;
  • Purchases where the entire purchase amount (excluding taxes, service fees and delivery fees) is paid for by using store credit or Reward Credit (except for store credit or Reward Credit issued as compensation for a canceled event) or any other promotional or coupon code; and
  • Purchases that Vivid Seats determines, in its sole discretion, are fraudulent.

For “Package Orders” (orders that include both tickets and other items such as food or memorabilia), only the portion of the purchase price used to pay for the ticket cost (and not the portion used to pay for any other items, taxes, service fees and delivery fees) shall count toward the Eligible Price.  Any credit provided to you to compensate you for a canceled event that you spend on an order shall count towards the Eligible Price.  Any portion of the purchased paid for by gift cards shall count towards the Eligible Price unless you are an employee, vendor, supplier or other business partner of Vivid Seats.

Any portion of the total price of the Eligible Purchase paid through the application of store credit or Reward Credit (except for store credit or Reward Credit issued as compensation for a canceled event), or any other promotional or coupon code will not qualify as part of the “Eligible Price” for an Eligible Purchase.

Award of Stamps and Use of Reward Credits

You may only earn Stamps by making Eligible Purchases through the VS Sales Channels.  Any purchase made through a ticket sales platform, website or application, other than the VS Sales Channels, regardless of whether or not Vivid Seats or its subsidiaries own or provide services for such ticket sales platform, website or application, shall not be an Eligible Purchase and Vivid Seats will not issue a Stamp to you for any such sales.  The timing for your award and receipt of Stamps may vary, depending upon your event.  For most Eligible Purchases, Stamps will be awarded upon order confirmation.  For any event designated at check out as “if necessary” (for example, games 5, 6 and 7 of a “Best of Seven” playoff series”), Stamps will be awarded to you and deposited into your account within forty-eight hours after the actual occurrence of the event is verified.  Until the occurrence of the event is verified, the applicable Stamps shall be “pending.”

Reward Credit shall be issued each time you collect 10 Stamps; provided, however, that you may collect a maximum of 50 Stamps (equivalent to earning 5 Reward Credits) in each calendar year (the "Annual Cap") beginning with the 2022 calendar year. All unexpired Stamps in your account that you collected in previous calendar years will count towards the Annual Cap (for example, if you have 5 unexpired Stamps in your account that you collected in 2021, you may only collect an additional 45 Stamps in 2022).  Once you have reached the Annual Cap in a calendar year, you will not be eligible to collect additional Stamps or earn additional Reward Credits from Eligible Purchases made during the remainder of that year.  Stamps that do not result in Reward Credit before their expiration date and Reward Credits shall expire depending upon your Rewards Program status level at the time that such Stamps or Reward Credits were earned. Stamps earned prior to the Effective Date will remain in your account for the durations set forth in the then-applicable Rewards Terms and shall thereafter expire.

Reward Credit may only be used on future purchases made using the VS App or Vivid Picks App only and shall be linked to the account and email address associated with the Eligible Purchases that earned the Reward Credit. Accounts may not be combined or merged, and Stamps and Reward Credit are not transferable between accounts.  Reward Credits may be used on the same purchase as other store credit, promotional codes, or other forms of discounts.

Rewards Program Status:

The Rewards Program has five status levels.  If you are a Repeat Customer, your status is determined by the total Eligible Price that you have spent on Eligible Purchases since the Launch Date.  If you are a Legacy Customer, your status is determined by the total Eligible Price that you have spent on Eligible Purchases between the Launch Date and the Effective Date, and on any Eligible Purchases you make after you opt-in or that you make via the VS App or Vivid Picks App after the Effective Date.  If you are a New Customer, your status will be determined by the total Eligible Price that you spend on Eligible Purchases after you opt-in or that you make via the VS App or Vivid Picks App.  Each status level achieved increases your program benefits.  All Eligible Purchases you make in any calendar year shall count towards your status level, and you may continue to earn towards a higher-level tier, even if you have hit the Annual Cap for that calendar year. For example, if you have 49 Stamps in your account and then place an Eligible Purchase for 4 tickets within the same calendar year, you will collect only 1 additional Stamp (for a total of 50 Stamps, reaching the Annual Cap), but the entire Eligible Purchase will count towards your tier spend. Tickets purchased prior to the Launch Date of the Rewards Program shall not apply to your status.

 

Tier Name

Fan

Rising Star

Super Fan

Icon

Legend

Tier Spend

0

$1 → $399

$400 → $1,999

$2,000 → $9,999

>$10,000

Credit Expiration

n/a

24 Months

36 Months

48 Months

Never

Stamp Expiration

n/a

24 Months

24 Months

24 Months

24 Months

Tier Benefits

Birthday Reward

x

x

x

x

x

Surprise Upgrades

 

 

x

x

x

Stamps never expire

 

 

 

 

x

 

Tier Benefits

If you share your birthday details with us, you will be eligible for a “Birthday Reward” in the form of a promotional discount for use on a future order made on the VS App or Vivid Picks App.

If you achieve “Superfan” status with us, you will qualify to receive “Surprise Upgrades” where you may receive a complimentary ticket upgrade on your previously purchased tickets.  There is no guarantee that a Surprise Upgrade will be offered for any particular order.  If you are offered a Surprise Upgrade, you may opt to accept the upgrade or keep your original tickets.

If you achieve “Legend” status with us, your Reward Credits never expire. 

Additional Rewards Program Rules

Once received, Reward Credit may be used on future orders made through the VS App or Vivid Picks App.  Reward Credit may not be applied on past orders. When you apply Reward Credit to an order that is for a lower value than the Reward Credit you have in your account, the Reward Credit with the nearest expiration date shall be applied first and the remainder shall remain in your account. For orders where the Reward Credit is lesser in value than the order, it shall be applied in its entirety and you will need to provide the remaining payment difference. In the event that you apply Reward Credit to an order that is later canceled, the applicable Reward Credit shall be returned to your account. In such case, the expiration date for the reissued Reward Credit shall be determined by your current status level. If you are issued Stamps or Reward Credits based on a purchase of event tickets for an event that is subsequently canceled, we will remove such Stamps or Reward Credits from your account.

Vivid Seats reserves the right to remove, at any time, any Stamps or Reward Credit earned at its sole discretion. Stamps or Reward Credit may be removed from your account in cases where a Participant receives a refund or store credit of any kind. Your status may be adjusted as a result.

From time to time, and for a limited time duration, Vivid Seats may offer additional earning opportunities in the Rewards Program, which may be subject to additional terms listed within the offer.

Stamps and Reward Credit are non-transferable and have no cash value (except where required by law). If you are no longer permitted to place orders through Vivid Seats for any reason, your Reward Credit will no longer be accessible to you. If Vivid Seats determines there is any suspected or actual tampering with any portion of the Rewards Program, Vivid Seats reserves the right, at its sole discretion, to disqualify any individual connected therewith from the Rewards Program and, at its option, to no longer permit the placing of orders through the VS Sales Channels.

Purchases made for the intent of resale shall not be eligible for the Rewards Program. The Rewards Program is intended to encourage fans to interact with and enjoy the VS Sales Channels.  The Rewards Program is only available for ticket purchases where the next use of that ticket is for an individual to attend an event and not for resale or for any other purpose. If it is discovered that an individual, group or company has been utilizing the Rewards Program for the purchase of tickets for the purposes of resale, this shall be considered a violation of the Seller Terms and all penalties detailed in the Seller Terms may apply at Vivid Seats’ sole discretion.  

Please note that any Eligible Dollars (as such term is defined in the October 12, 2020, Rewards Program Terms and Conditions) in your account as of July 27, 2021 that have not converted into Reward Credits shall not convert into Stamps.

Disclaimer

Vivid Seats expressly disclaims responsibility for any claims arising from (i) any errors in any Rewards Program related materials or for any consequences arising from such errors; and (ii) the loss of Stamps or Reward Credit that are misdirected, fail to enter into the processing system, or are processed, reported, or transmitted late or incorrectly or are otherwise lost for any reason including computer, telephone, paper transfer, human or other error; or for electronic, computer, or telephonic malfunction or error, including any inability to access the VS Sales Channels or process any transaction on or with the VS Sales Channels.

Changes to the Rewards Program:

Vivid Seats may, in its sole discretion, change, limit or modify the Rewards Program rules, the Rewards Program status levels, benefits, eligibility for membership, these Rewards Terms and any other feature of the Rewards Program at any time without prior notice. Vivid Seats further reserves the right to terminate the Rewards Program, or any part of the Rewards Program, at any time at its sole discretion and without prior notice, even though such termination may affect the right to earn Stamps or use Reward Credit. In the event Vivid Seats terminates the Rewards Program, any Reward Credit earned shall be valid until the expiration date, except at Vivid Seats’ sole discretion.

By continuing to collect Stamps and redeem Reward Credits, you accept any changes to these terms and conditions.  You are responsible for keeping up to date on any changes that we make.