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Is Vivid Seats Legit?

June 12, 2024 by Vivid Seats

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You’ve made it to your seats. The band takes the stage. You join the thousands of voices belting the lyrics you know so well. When the finale concludes, you tell yourself that you can’t wait to experience that feeling of belongingness again. 

At Vivid Seats, we know that seeing an artist, team or show you love can be a transformative experience. That’s why we empower fans to get to the events that shape their most vivid memories by providing a reliable, safe and secure ticket buying experience through our award-winning customer service and Buyer Guarantee.

Since our founding in 2001, our mission has always been to remove any anxiety from buying tickets online. We want you eagerly anticipating your next event, not worrying about your tickets. Read on to learn how we provide the best service and protection in the ticketing industry for all of our fans.  

Is Vivid Seats Legitimate and Reliable?

Yes, Vivid Seats is a legit and reliable ticket marketplace. Vivid Seats is accredited by the Better Business Bureau (BBB) with an A+ rating. We have over a million 5-star reviews on, a 4.1-star rating on Trustpilot, and a 4.7-star Apple Store app rating. 

Vivid Seats has consistently been recognized by Newsweek as one of America’s Best Companies for Customer Service in ticketing. We have a Buyer Guarantee that is designed to provide full peace of mind, safety, and security for our valued customers. 

What is Vivid Seats and How Does it Work?

Vivid Seats is a leading online ticket marketplace with a technology platform that seamlessly connects fans to the live events, artists and teams they love. We are a Chicago-based business, proudly connecting fans with events for over two decades and a publicly traded company that is listed on NASDAQ, the largest U.S. equities exchange venue.

Each year, Vivid Seats engages with millions of fans through its marketplace. The technology and product teams leverage data, modern infrastructure, and innovative designs to quickly deliver new features that help fans track and purchase the live events they love. 

Once you purchase tickets for your next bucket-list worthy event, you’ll receive an email from Vivid Seats confirming your order, plus an email including your estimated ticket delivery date. If your tickets don’t arrive immediately after purchasing, no worries—some venues don’t issue tickets until right before the event for security purposes. Rest assured, we are with you every step of the way providing ticket delivery updates via email and the Vivid Seats app.

When the tickets are transferred, you’ll get an email with a link to your tickets. Typically, all you will need to get into the event is your phone; unless you are attending a music festival, or an event that requires wristbands or a physical ticket.  If you need further assistance, you can contact our award-winning customer service via email at or live chat.

How Do I Know if a Ticket Seller Is Legit?

Vivid Seats has some of the strongest relationships with licensed, certified, and professional ticket resellers in the industry. All sellers, their business practices and track records are rigorously evaluated, and we guarantee your tickets are valid and authentic or your money back. Longstanding partners who continue to provide Vivid Seats with exceptional inventory and service will have a special ribbon next to their listing.  

Our platform keeps your information safe, so you can look forward to worry-free fun. We have a dedicated anti-fraud team to monitor transactions to ensure a safe and secure environment for all users of our platform. We screen every transaction for your peace of mind, and customer service is available if you have a question. For some large-scale events, like Coachella and Lollapalooza, we have staff on site to guarantee an incredible experience.  

Vivid Seats’ Business and Philanthropic Partners

Vivid Seats has been chosen as the official ticketing partner by some of the biggest brands in entertainment and sports, including ESPN, Capital One® Entertainment, and the Los Angeles Dodgers, among many others. They trust us to make sure their most passionate fans have the best possible live event experience.  

We are also united in supporting causes close to our hearts and are passionate about giving back to national and local community organizations like Make-A-Wish®, MusiCares, Lurie Children’s Hospital of Chicago, and more.  

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