Vivid Seats Rewards Terms and Conditions
Effective as of October 12, 2020
PLEASE NOTE: Changes were made to the Rewards Program on April 2, 2020. These changes related to frequency of issuance of Reward Credits, the tiers, the expiration dates of Rewards Credits, and the ability to earn Reward Credits on the VS Website. Please note that all Rewards Credits issued prior to these changes will have the expiration dates and value noted in your account as they did prior to April 2, 2020. All capitalized language contained herein has the meaning defined below.
How to Participate:
Participation in the Rewards Program is limited to individuals only and is limited to one account per individual (“you” or “Participant”). The Rewards Program is void where prohibited by applicable federal, state, or local laws or regulations. The Reward Terms are subject to such changes as may be necessary to comply with such laws or regulations.
To participate, you must make a purchase through the VS Website or the VS App. Purchases made through the VS Website and the VS App shall be eligible to earn Reward Dollars (defined below) through the Rewards Program. Reward Credit (defined below) may only be used on future purchases made using the VS App and shall be linked to the account and email address associated with that purchase. Accounts may not be combined or merged and Reward Dollars and Reward Credit are not transferable between accounts. When you place your first confirmed order on the VS Website or the VS App, by doing so, you understand and agree that (i) you will be opted in to the Rewards Program and (ii) these additional Reward Terms shall apply to your participation in the Rewards Program.
How the Rewards Program works:
For every Eligible Dollar you spend on Eligible Purchases on the VS App, you will earn a reward dollar (“Reward Dollar”). For every $100 Reward Dollars earned, you will receive credit back to use on future orders made through the VS App (“Reward Credit”) Reward Credit may also be referred to as “Cash Back” or “Rewards Cash” in ads or on the VS Website or the VS App.
An "Eligible Purchase" means a purchase of tickets via the VS Website or the VS App that results in a confirmed order. Gift card purchases are excluded. Any purchase placed on the VS Website or the VS App prior to the Launch Date of the Rewards Program and any purchase that Vivid Seats determines, in its sole discretion, is fraudulent, shall not be considered Eligible Purchases and any money spent on such purchases shall not be considered to be Eligible Dollars. If you place multiple orders for the same event, only the first three (3) orders for such event will be counted as Eligible Purchases. Customers make purchases “for the same event” when they purchase tickets for the same date, time, and event title. Any purchase beyond the third purchase for the same event shall not be considered an Eligible Purchase and any money spent on purchases beyond the third purchase for the same event shall not be considered Eligible Dollars. For the avoidance of doubt, any purchase made via telesales shall not be considered an Eligible Purchase.
An “Eligible Dollar” means any actual dollars spent on an Eligible Purchase less any dollars spent on taxes. Any portion of the total price of the Eligible Purchase paid through the application of store credit, gift cards, Reward Credit or any other promotional or coupon code shall not be considered Eligible Dollars. For the avoidance of doubt, actual dollars spent via telesales shall not be considered Eligible Dollars and shall not be eligible to earn Reward Dollars.
For clarity, placing an order does not result in the automatic issuance of Reward Dollars. You will be eligible for Reward Dollars only once the seller has confirmed your order.
The timing for your award and receipt of Reward Dollars may vary, depending upon your event. Rewards Dollars will be awarded to you and deposited into your account no later than twenty-four to forty-eight hours after the actual occurrence of the event is verified. Until the occurrence of the event is verified, the applicable Reward Dollars shall be “pending.”
Reward Credit shall be issued each time you earn $100 in Reward Dollars in a twelve (12) month period. Reward Dollars that do not result in Reward Credit shall expire on the first anniversary of the issuance of such Reward Dollars in your Rewards Account.
Once received, Reward Credit may be used on future orders made through the VS App. Reward Credit may not be applied on past orders. When you apply Reward Credit to an order that is for a lower value than the Reward Credit you have in your account, the Reward Credit with the oldest issuance date shall be applied first and the remainder shall remain in your account. For orders where the Reward Credit are lesser in value than the order, they shall be applied in their entirety. In the event that you apply Reward Credit to an order that is later cancelled, the applicable Reward Credit shall be returned to your account. In such case, the reissuance of Reward Credit will not impact the expiration date for such Reward Credit. Eligible Dollars. If you are issued Reward Dollars or Reward Credits based on a purchase of event tickets for an event that is subsequently canceled, we will remove such Reward Dollars or Reward Credits from your account.
From time to time, and for a limited time duration, Vivid Seats may offer additional earning opportunities in the Rewards Program, which may be subject to additional terms listed within the offer.
The Reward Dollars and Reward Credit are non-transferable and have no cash value (except where required by law). If you are no longer permitted to place orders through Vivid Seats for any reason, your Rewards Credit will no longer be accessible to you. If Vivid Seats determines there is any suspected or actual tampering with any portion of the Rewards Program, Vivid Seats reserves the right, at its sole discretion, to disqualify any individual connected therewith from the Rewards Program and, at its option, to no longer permit the placing of orders on the VS App or on vividseats.com.
Purchases made for the intent of resale shall not be eligible for the Rewards Program. The Rewards Program is intended to encourage fans to interact with and enjoy the VS App. The Rewards Program is only available for ticket purchases where the next use of that ticket is for an individual to attend an event and not for resale or for any other purpose. If it is discovered that an individual, group or company has been utilizing the Rewards Program for the purchase of tickets for the purposes of resale, this shall be considered a violation of the Seller Terms and Conditions and all penalties detailed in the Seller Terms may apply at Vivid Seats’ sole discretion.
Rewards Program Status:
There are three status levels in the Rewards Program. The entry level status is called “MVP.” An MVP may progress to the second status level, “Rock Star,” and then to the top status level, “Hall of Famer,” by spending Eligible Dollars. Vivid Seats may, in its sole discretion, alter, limit, or modify the Rewards Program status levels, benefits, eligibility for membership, or any other feature of Rewards Program, or may terminate all or a portion of the Rewards Program at any time, in its sole discretion, without prior notice. Tickets purchased prior to the Launch Date of the Rewards Program shall not apply to your status.
Status is based on Annual Total Spend. “Annual Total Spend” means the amount of Eligible Dollars a Participant spends during the past trailing twelve (12) months on the VS App.
MVP: As an MVP, for each $100 in Reward Dollars in your account, you will receive 3% of each such Reward Dollar in Reward Credit to redeem on the VS App. That is, for every $100 in Reward Dollars, you will receive $3 in Reward Credit to redeem on the VS App. Any Reward Credit earned shall be valid for 12 (twelve) months from the date that such Reward Credit are issued to you by Vivid Seats.
Rock Star: When your Annual Total Spend is $400 Eligible Dollars or more, you will earn Rock Star Status. As a Rock Star, for every $100 in Reward Dollars available in your account, earned while you are a Rock Star or higher, and issued to you while you are a Rock Star, you will receive 6% of each such Reward Dollar in Reward Credit to redeem on the VS App. That is, for every $100 in Reward Dollars, you will receive $6 in Reward Credit to redeem on the VS App. Any Reward Credit earned shall be valid for 18 (eighteen) months from the date of issuance. You may also be eligible for exclusive app offers.
Hall of Famer: When your Annual Total Spend is $2,000 Eligible Dollars or more, you will earn Hall of Famer Status. As a Hall of Famer, for every $100 in Reward Dollars available in your account, earned while you are a Hall of Famer, and issued to you while you are a Hall of Famer, you will receive 9% of each such Reward Dollar in Reward Credit to redeem on the VS App. That is, for every $100 in Reward Dollars, you will receive $9 in Reward Credit to redeem on the VS App. Any Reward Credit earned shall be valid for 18 (eighteen) months from the date of issuance. You may also be eligible for exclusive app offers and the possibility of additional perks.
To maintain your status, you must have spent the minimum required amount in Annual Total Spend. This means that if you place an Eligible Purchase for $550 in Eligible Dollars in February, you will have earned Rock Star status and (assuming that no additional purchases are made using Eligible Dollars) this status level shall continue until the following February, when, on the anniversary of your February purchase, your status will revert to MVP.
Vivid Seats reserves the right to remove, at any time, any Reward Dollars or Reward Credit earned at its sole discretion. Reward Dollars or Reward Credit may be removed from your account in cases where a Participant receives a refund or store credit of any kind. Your status may be adjusted as a result.
Please note that to the extent the changes dated April 2, 2020 result in any change to your Reward Program Status, this shall be updated automatically without any action by you. However, any Reward Dollars in your account as of April 2, 2020 that would result in a Reward Credit under the updated Rewards Program will not be converted to Reward Credit until your next purchase.
Vivid Seats expressly disclaims responsibility for any claims arising from (i) any errors in any Rewards Program related materials or for any consequences arising from such errors; and (ii) the loss of Rewards Dollars or Reward Credit that are misdirected, fail to enter into the processing system, or are processed, reported, or transmitted late or incorrectly or are otherwise lost for any reason including computer, telephone, paper transfer, human or other error; or for electronic, computer, or telephonic malfunction or error, including inability to access the VS App, or process any transaction on the VS App.
Changes to the Rewards Program:
Vivid Seats may change the Rewards Program rules, the Rewards Program benefits, and these Rewards Terms at any time without prior notice. Vivid Seats further reserves the right to terminate the Rewards Program, or any part of the Rewards Program, at any time without prior notice, even though such termination may affect the right to earn Reward Dollars or use Rewards Credit. In the event Vivid Seats terminates the Rewards Program, any Reward Credit earned shall be valid until the expiration date, except at Vivid Seats’ sole discretion.