VIVID SEATS VS. STUBHUB
When you think of ticket resale, chances are StubHub comes to mind. With their investment in branding and partnerships, buying tickets from StubHub may seem like the best option, but should StubHub be your go-to?
At Vivid Seats, we pride ourselves on being your one-stop shop for affordable tickets and outstanding customer service. From our newly redesigned app, 100% Buyer Guarantee, and Vivid Seats Rewards loyalty program, we are raising the bar for industry-leading service.
So, what sets us apart from StubHub? We're here to break down what makes Vivid Seats your best option for live event tickets compared other ticket marketplaces, such as StubHub.
Vivid Seats Prices vs. StubHub Prices
When looking for tickets, you want to know you’re getting the best deal possible. That’s why we work to give our customers the lowest prices in the industry. Is Vivid Seats cheaper than StubHub? See for yourself with the price comparison down below. StubHub prices are on the left and Vivid Seats prices on the right:
Next time you’re looking for tickets on StubHub, stop and see if you’re getting the lowest price available. It’s likely that Vivid Seats is cheaper than StubHub for the same tickets.
Vivid Seats Customer Service vs. StubHub Customer Service
At Vivid Seats, we prioritize the customer experience every step of the way. From buying your tickets to attending the event, Vivid Seats customer service is here to help. Our support line and live chat gives customers the opportunity to speak directly with a Vivid Seats representative.
In 2019, Vivid Seats claimed first place in customer service for ticketing on Newsweek’s list of America's Best Customer Service.
Vivid Seats 100% Buyer Guarantee vs. StubHub FanProtect
Providing support lines and live chat are important to help customers through their ticket buying experience. In the rare event that a customer is unable to attend their event due to a ticketing issue, they can rest assured that the situation will be made right. Vivid Seats offers an 100% Buyer Guarantee, which promises thart your transaction will be secure, that your tickets will be delivered before your event, and that your tickets will be valid and authentic, or you will receive your money back.
Thank you @VividSeats for the quick refund from the Jason Aldean tickets! Love vivid seats!— '''' (@Sammy_Stylesss) October 4, 2019
StubHub promotes their FanProtect program, which will “replace tickets for comparable to same event, full refund or fancode for future purchase” if tickets are invalid, but some customers haven’t had the best luck with the policy.
The FanProtect 100% guarantee by @StubHub is anything but. Bought two tickets to a game that were supposed to be together... turns out they were on opposite sides of an aisle. Stubhub says “no way seller could have known.” Offered resolution was crap. Stubhub sucks.— Jennifer (@jmtaylor1977) October 7, 2019
Update: @StubHub 's FanProtect Guarantee is a lie. Purchased fake tickets, was given an 'inconvenience voucher' for 75% of the amount. What I wasn't told, is that this was supposed to be in lieu of an actual refund. That's not purchase protection, it's fraud. https://t.co/pYyCSJufP3— Ben Carroll (@bs_carroll) August 3, 2019
Vivid Seats Customer Reviews vs. StubHub Customer Reviews
Vivid Seats customers have made it clear that our efforts to provide top-notch service have been successful. Based on reviews seen on Trust Pilot, Vivid Seats has a 4.5-star rating and StubHub holds a 2-star rating.
Want to see more? Check out our customer reviews here.
Vivid Seats Rewards vs. StubHub Beyond
Vivid Seats believes all our customers should be rewarded, so we created a generous loyalty program that gives our customers the credit they deserve. Literally! You'll earn credit back for every in-app purchase you make.
StubHub also has a loyalty program, but it’s not for everyone. Only customers that spend more than $10,000 annually can take part in the StubHub Beyond program. Check out the full breakdown of Vivid Seats Rewards vs. StubHub Beyond below.
Looking for cheap tickets? Vivid Seats has lower prices than StubHub. Want to be rewarded for your purchases? Vivid Seats Rewards gives credit back on every purchase, while StubHub Beyond only values high-paying customers. Is top-notch customer service important to you? Vivid Seats has award-winning customer service agents ready to assist you and a 100% Buyer Guarantee that protects your purchases.